LiveAgent is the only app in our company we decided to pay for - it's worth our money
March 29, 2016
LiveAgent is the only app in our company we decided to pay for - it's worth our money
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We're using LiveAgent across the whole company. Mainly our support agents use it to answer the visitors' and customers' questions regarding our software apps.
- Easy integration with website and email
- Fetching emails quickly
- Well organized ticktet flow
- All help desk features in one app
- LiveAgent's support is willing to help anytime
- Missing a few integrations with other apps
- No Salesforce integration/weak CRM integrations
- New design templates would be nice
- Helps us to convert indecisive customers
- LiveAgent's monthly fee is paid by one new customer we acquire