Single pane of glass observability for your complex IT
November 17, 2020

Single pane of glass observability for your complex IT

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is a great observability tool for organizations using multiple cloud providers (AWS, Azure, Google Cloud) and on-premises data centers like ours. LogicMonitor helps our organization by quickly identifying service disruptions and notifying the right people with the right information. Its AI alerting thresholds help us to identify potential service issues before they happen. Its underutilized device dashboards and cost monitoring and alerting abilities have saved our organization thousands of dollars.
  • Network infrastructure monitoring
  • Azure monitoring
  • AWS monitoring
  • Zoom meetings monitoring
  • Cloud cost monitoring
  • VMware monitoring
  • Artificial intelligence alerting
  • Underutilized infrastructure reporting
  • Oracle database monitoring
  • MSSQL database monopoly
  • Website monitoring
  • Advanced alert chains similar to PagerDuty and OpsGenie
  • More granular RBAC for alert chains
  • Enhanced self-service for independent teams
  • Move pushed-based data ingestion from beta to production
  • Bidirectional integration with VictorOps
  • Integration with Splunk Cloud
  • Needs website dark-mode
  • Needs dashboard revamped (consistency, visualization quality)
  • Identifies underutilized on-premises resources
  • Identifies underutilized AWS resources
  • Identifies underutilized Azure resources
  • Identifies cloud cost overruns and misconfigurations
  • 365 days of historical data allow product owners to scale resources as needed
Most vendors are experts in one area (APM, ITIM, Logs, Network, Cloud). LogicMonitor provides strong monitoring and alerting functionality in all areas. They are also leaders in innovation for the newest services we’re using (Kubernetes, Fargate, Fortigate, Cohesity). Most of the other monitoring and observability tools we piloted had infrequent functionality releases. LogicMonitor releases new functionality and features at least one time every month. We were also consistently impressed by LogicMonitor’s outstanding customer support and technical support.
As part of our proof of value, we extensively tested each tool’s customer support. LogicMonitor consistently ranked as A+ because of their outstanding 24/7/365 chat, email, and phone support.
We are currently monitoring over 15,000 objects, 1.3 million instances, and 11 million data points with LogicMonitor. This includes Cisco, Aruba, VMware, Netapp, EMC, Office 365, Azure, AWS, Google Cloud, physical server, SaaS vendors (Zoom, ServiceNow, etc.), Oracle databases, MSSQL databases, RDS databases, Fortinet resources, Active Directory, and Citrix.
Previously we used Nagios XI, SCOM, Splink and SolarWinds. These tools are great in their specific technology areas but lack the scalability and flexibility of LogicMonitor. Specifically managing and troubleshooting their thousands of agents was a nightmare. LM’s agent-less design is flexible and simplifies our system maintenance and server configuration. It has also allowed us to extensively automate, including automating the monitoring of resources, automating the LogicMonitor Collector upgrades, and automating what’s monitored on those resources.
Yes, LogicMonitor provided us with the centralized monitoring and data visualization platform we needed. This allowed us to decommission four other monitoring tools and services that we were actively paying for and supporting. Our senior leadership and service owners are now able to log into one pane of glass to see their service’s realtime health, performance, and cost.
LogicMonitor is great for complex organizations with extensive on-premises, cloud-based infrastructure and SaaS services. It has great out-of-the-box functionality that is simple to implement and use. LogicMonitor’s API is great for automation via Ansible Tower. However, for advanced custom monitoring/alerting solutions for in-house software, you will need your own developer or a professional services engagement to build the observability you need.