LogicMonitor is the best thing you've never heard of
Updated April 12, 2023
LogicMonitor is the best thing you've never heard of
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
LogicMonitor is currently being used in IT to monitor our infrastructure, switch configuration and audits, and lastly log aggregation. This meets or exceeds the audit requirements for network backups, netflow, and server monitoring with the additional benefit of log aggregation. It has been an invaluable tool in accomplishing everything that we need, and continues to evolve.
Pros
- Network Configuration Audit/Backup - we're able to pull all of our configurations into LogicMonitor and compare them for changes, and even alert on these, thus increasing the thoroughness of our change management process.
- Infrastructure Monitoring is terrific, there are tons of metrics and items we can alert on, nothing goes unnoticed.
- Cloud Monitoring is something that is native in all environments, i.e. AWS, however, being multi-cloud it's nice to have everything aggregated under one product.
Cons
- I'm not a fan of how to delete/remove objects from LogicMonitor - it is a little cumbersome.
- When you onboard your enterprise in LogicMonitor, everything is thrown into a default "bucket"; this is annoying. I wish the tool would force you to create logical grouping from the beginning.
- LogicMonitor has allowed us to exceed an audit requirement.
- Cost is huge - it was slightly more expensive than what we previously had, however, it combined multiple tools into one, which doesn't require me invest a lot of man power into multiple services.
LogicMonitor blows Site24x7 out of the water, there is no comparison. Cost going from Site24x7 to LogicMonitor was around triple, however, Site24x7, at the time had no native Palo Alto support, network backups and charged per-interface licenses. After comparing "apples to apples" it just feel miserably short.
We are a mix of on-prem and multi-cloud. We have roughly 300 devices.
We have done very little to maintain LogicMonitor. Our previous solution was also hosted, while it required some maintenance it wasn't anything more than installed or upgrading an agent.
We have provided increased visibility into our network because it allowed us to full backup and alert on unexpected configuration changes on our network. We were also allowed to remove inadequate tools from our stack to make our security posture stronger, overall.
Do you think LogicMonitor delivers good value for the price?
Yes
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
Yes
Would you buy LogicMonitor again?
Yes
Using LogicMonitor
10 - InfoSec & IT, between both groups we leverage LogicMonitor for our regulatory and compliance needs, audit logging, and overall system monitoring.
2 - Most of the support skills required are minimal at least from getting the system stood up. Once we went live with LM, anyone with basic understanding of OpsGenie or PagerDuty the escalations were very simple and straight forward. Cloning and reusing built-in LogicModules are very easy to understand and edit. Overall, outside of our Engineering/InfoSec team they have adopted and adapted very well to LM.
- Compliance & Regulatory
- Audit Logging
- Server/Network Monitoring
- LM Logs was a new addition that we had not previously leveraged (early adopter)
- Service monitoring and restarting
- Page outs & escalations
Evaluating LogicMonitor and Competitors
Yes - Site24x7, they lacked feature sets we needed and as we added more 'add-on's' they became cost prohibitive for what we wanted to accomplish.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
I do not believe we would have changed anything, overall, they fit the bill exactly as we needed. There are more otpions we haven't uncovered and it's always a pleasant surprise we have all the licensing we need to just enable it and begin using immediately.
LogicMonitor Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I did not purchase an additional support
We have a NOC dashboard we wanted to display, within 15m support had walked me through the best and approved way to have this constantly displayed. We had the board up and running within our IT area shortly thereafter.
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