Lucidchart review
November 08, 2021

Lucidchart review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

I would give 10, because it's really quite intuitive and easy to use. But I have to deduce two points for these reasons: - Working with connections (arrows) is sometimes counter-intuitive, especially when one needs to drag shapes.
- There are more intuitive products on the market for the sequence (flow) diagrams.
At we use Lucidchart to create and share engineering diagrams, our software architecture, and software design decisions. The main benefit it gives us is an ability to present complex software solutions involving many components in a clear and concise way. It is not only a good illustration but also allows to write shorter textual descriptions to the problem. Working with Lucidchart is easy, even for the beginner; and it allows to quickly build a vast majority of diagram types. Just the standard shapes set is enough for most use cases; whereas some extensions from networking, kubernetes, or venn shapes help to present more complex things. As a result it saves time (and money) worth well above its price.
  • Easy way to draw diagrams from scratch
  • A vast library of ready to use shapes
  • An intuitive way to create custom shapes via grouping
  • A convenient integration with Atlassian Confluence
  • Sometimes arrows struggle to draw a good connection between shapes which doesn't intersect other shapes in the middle.
  • Not easy to extend a shape library with custom shapes (must copy-paste).
  • Not so intuitive to build flow diagrams, more focused on inter-component relations.
  • Improved collaboration
  • Time savings
  • Improved productivity
I have used a Lucidcharts integration with Atlassian Confluence in my past job and plan to reuse that experience at the current position. It is really neat, as it allows to insert diagrams right into the Confluence space and all the images are dynamically updated every time a diagram is modified.
I'm not sure I can answer that question, as I had no experience using the Lucidchart support. But I think that's a good sign, as it means Lucidchart are enough stable and easy to use to have no need contacting the support team (not even reading through the support documentation).

Do you think Lucidchart delivers good value for the price?


Are you happy with Lucidchart's feature set?


Did Lucidchart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucidchart go as expected?

I wasn't involved with the implementation phase

Would you buy Lucidchart again?


When one needs to write complex software engineering diagrams involving many components. It's especially good for use cases when there are ready-to-use shapes in a Lucidchart library (like e.g. Kubernetes or cloud in general). It's the best tool I've seen to model set relations using the Venn diagrams.