Mindtouch Review, Looking for more robust doc features
Updated April 07, 2017

Mindtouch Review, Looking for more robust doc features

Indira Jambulingam | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with MindTouch

Mindtouch is the documentation authoring tool that is used for both Internal and Customer requirements. We use our doc portal for all our documentation needs. Our portal serves as the one stop shop to search across content, and provides the content visibility to our internal teams across different products.

The writers and the engineering are responsible for providing content relative to content type. The documentation team is responsible for distribution and administering audiences with permissions. Our content is consumed by the Customer audiences, Support, Training, and Product Dev.

Mindtouch helps resolve issues we have had in the past of using one portal to access all content across our products where you can use the Search feature as opposed to using Search across Guides/PDFs
  • Content Reuse: This is a great feature, allows the doc team to use single sourcing as opposed to our previous solution
  • Linking Content: Excellent feature, reduces time and improveds usability for our customers
  • GUI Interface: Ease of use
  • Revision History
  • Creating PDFs of more that 50 topics /pages. Ease of use of PDFs. This is an important ask that allows us to continue/discontinue with the tool
  • Applying Templates to a topic that we are editing.
  • Would like to see some flavor of collaborative Review Tools
  • Content Reuse: Wish we had an exception rule
  • Linking Content: UI is so cluttered especially when the links all have similar titles. It just seems like a very busy list of choices to select from which does not allow you to view the end of the link (string)
  • Reduction in Print
  • Availability of Content on the Go
  • Faster Search: Reduced time on searching through multiple guides
We have migrated our content from the Framemaker Books to Mindtouch proving to be a big shift. We have also been using Confluence and Zendesk for different products
One of many reasons is that most of what was a feature in MT has been a plug in in Confluence.

Using MindTouch

Product Development
Training & Education
Professional Services
Pls rephrase this question, unclear

MindTouch Implementation

  • We inherited the tool and was part of the team, but not involved in Implementation

MindTouch Training

Configuring MindTouch

MindTouch Support

Excellent service from this team, no matter who I speak with
Very easy to communicate and they are honest if I ask a question that stumbles them, they go for the help and get me Quick Resolution.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - The Support Team has always been responsive and provide the necessary granularity, the ease of their explanation and their ability to view and share the screens to understand the issue is a huge plus. Very appreciated .
The support folks I have worked with have always resolved our issues and quick to respond and never make you feel that our questions are beyond help.

Please look at our support tickets. Most recently I got some help in rendering teh PDF correctly, was a complex issue, but Support did a great job in working it out and providing the necessary help.

Using MindTouch

My left nav bar keeps closing in on my content when in View mode. My tables are skewed and could be improved. Auto-Fit of columns can be improved...
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Creating Content, using the GUI interface
  • Content Reuse
  • Linking content
  • Attaching Images
  • Creating a PDF
  • Troubleshooting source of a page
  • Reviewing content for collaborative use - i think this doesn't exist