Mindtouch Review, Looking for more robust doc features
Updated April 07, 2017
Mindtouch Review, Looking for more robust doc features
Score 7 out of 10
Vetted Review
Verified User
Software Version
TCS
Overall Satisfaction with MindTouch
Mindtouch is the documentation authoring tool that is used for both Internal and Customer requirements. We use our doc portal for all our documentation needs. Our portal serves as the one stop shop to search across content, and provides the content visibility to our internal teams across different products.
The writers and the engineering are responsible for providing content relative to content type. The documentation team is responsible for distribution and administering audiences with permissions. Our content is consumed by the Customer audiences, Support, Training, and Product Dev.
Mindtouch helps resolve issues we have had in the past of using one portal to access all content across our products where you can use the Search feature as opposed to using Search across Guides/PDFs
The writers and the engineering are responsible for providing content relative to content type. The documentation team is responsible for distribution and administering audiences with permissions. Our content is consumed by the Customer audiences, Support, Training, and Product Dev.
Mindtouch helps resolve issues we have had in the past of using one portal to access all content across our products where you can use the Search feature as opposed to using Search across Guides/PDFs
Pros
- Content Reuse: This is a great feature, allows the doc team to use single sourcing as opposed to our previous solution
- Linking Content: Excellent feature, reduces time and improveds usability for our customers
- GUI Interface: Ease of use
- Revision History
Cons
- Creating PDFs of more that 50 topics /pages. Ease of use of PDFs. This is an important ask that allows us to continue/discontinue with the tool
- Applying Templates to a topic that we are editing.
- Would like to see some flavor of collaborative Review Tools
- Content Reuse: Wish we had an exception rule
- Linking Content: UI is so cluttered especially when the links all have similar titles. It just seems like a very busy list of choices to select from which does not allow you to view the end of the link (string)
- Reduction in Print
- Availability of Content on the Go
- Faster Search: Reduced time on searching through multiple guides
We have migrated our content from the Framemaker Books to Mindtouch proving to be a big shift. We have also been using Confluence and Zendesk for different products
One of many reasons is that most of what was a feature in MT has been a plug in in Confluence.
One of many reasons is that most of what was a feature in MT has been a plug in in Confluence.
Using MindTouch
Product Development
Training & Education
Professional Services
Support
Training & Education
Professional Services
Support
Pls rephrase this question, unclear
MindTouch Implementation
- Implemented in-house
- We inherited the tool and was part of the team, but not involved in Implementation
MindTouch Training
Configuring MindTouch
MindTouch Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - The Support Team has always been responsive and provide the necessary granularity, the ease of their explanation and their ability to view and share the screens to understand the issue is a huge plus. Very appreciated .
The support folks I have worked with have always resolved our issues and quick to respond and never make you feel that our questions are beyond help.
The support folks I have worked with have always resolved our issues and quick to respond and never make you feel that our questions are beyond help.
Please look at our support tickets. Most recently I got some help in rendering teh PDF correctly, was a complex issue, but Support did a great job in working it out and providing the necessary help.
Using MindTouch
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating Content, using the GUI interface
- Content Reuse
- Linking content
- Attaching Images
- Creating a PDF
- Troubleshooting source of a page
- Reviewing content for collaborative use - i think this doesn't exist
Yes, but I don't use it
Comments
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