Love and hate - fantastic product but be wary of the licensing and customer service!

We use this for whiteboarding, sprint demos, process documentation, and collaboration. Nearly identical to MURAL in functionality but extremely limited in administration management. The team was recently forced to move from a Team to Enterprise license, which has quickly changed how we love and use this product. The sales tactics, the migration process, and flexibility leave much to be desired. Our customer success manager was extremely dismissive of the issues we've encountered and was perfectly okay with us having to manually move 400+ boards. In addition, we now have no control over others in the organization being forced to either join our team board or have no access - even to the free addition. Even better, we had to prove this to our CSM who did not believe us. We asked to move back to our Team license because nothing is working and it is causing extreme stress on our operations team. The answer was we were locked in and too large of an organization to move. I can't get over how absolutely horrendous the experience the last 2 months has been, especially because we really did love this product. Actively looking to go back to MURAL, because if we have to migrate, it might as well be to someone who wants our business.

It's been great - I would not consider switching had it not been for the Customer Service and Sales experience and the poor functionality of our Enterprise license.