Miro: your goto tool for team productivity.
Updated May 21, 2024

Miro: your goto tool for team productivity.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is my go-to tool for initially capturing notes, research, conversations, and anything that's important to seed understanding for a project. Then I'll be using it day to day for discovery activities with stakeholders to understand target users and problems and identify pain points and needs, categorize disparate chunks of information, prioritize needs, explore potential solutions prioritize solutions and ideas, build conceptual and information models, creating wireframes for exploration and feedback design retrospectives I'll also use Miro for online versions of activities for design workshops, bringing the team together.

Pros

  • Rapid capture of feedback and ideas.
  • Creation of lo-fi mockups of potential solutions.
  • Collaborative iteration over ideas.
  • Organizing messy information into an understandable structure.
  • Enables everyone to participate.

Cons

  • Consistency of icons/images in IconFinder.
  • Prototyping tools could do with a revisit.
  • Consistency of scale between different boards, making it easier to copy/paste between.
  • Miro is the tool of choice for getting people together to discuss or explore... anything.
  • We can envision a proposed solution in a matter of minutes to hours rather than days to weeks. If we need to make changes, it's low cost.
  • Miro is a record of the thinking that went into every feature that reaches live code. If fixes are needed, we can refer back to a Miro board.
One of the main reasons I use Miro and prefer it over, say, MURAL is its interaction speed. I can work extremely quickly, even with concurrent users, adding and changing content to get my thoughts down. The range of core features and tools on the infinite canvas is well done. There are continual improvements and new features, some of which are good, and some are a bit rough around the edges. Product Support at Miro is infinitely better than at MURAL, with the team responsive to bugs being pointed out, and they often overdeliver with fixes within a day or two.
At the most basic level, even pasting in images and documents (like PDF and Word docs) is a breeze. However, not being able to edit/select the content can be a pain. Picking plug-ins to integrate is easy and straightforward, but you are at the mercy of the plug-in authors. For example, Figma integration is a great idea, but in practice doesn't work very well. MS Teams integration is good because it allows colleagues without Miro accounts to participate in collaborative sessions right in their Teams app.
We've used this successfully to bring people together to explore initial product requirements, explore ideas, gather feedback, and mirror physical activities, all across multiple locations. Miro is mostly good at handling many simultaneous participants with little lag as long as the board content is not image heavy.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Miro feels more polished, is significantly quicker, and is more of a joy to use. It's easy to find information and the quality of results just 'feels' better. I found MURAL a little basic, clunky, and slow, with limited resources available.
I'll often use Miro to capture as-is journey maps as a sequence of screenshots (or sticky notes) and then invite users and stakeholders to add notes about pain points, feelings, and thoughts, as the basis for extracting user needs and system vocabulary. I can easily arrange pain points, needs, or ideas ready for participants to vote, score and re-order them according to priority. Getting feedback on wireframes and comparing differences is easy, both live and asynchronously. Sometimes the icons and prototyping elements available in Miro are limiting and distracting.

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