Item: monday.com
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We needed a program that could track high-level organization information as well as extremely detailed project tasks, coordinated between all team members, with automation capabilities, and Monday.com was a perfect fit for us. As President I use it to manage invoicing, hardware and software tracking, CRM, all projects statuses, reimbursable expense reports, calendar of events, etc. as well as my own personal to-do's. My team uses monday.com to set schedules and assignments for individual projects, assign tasks and deadlines, communication about issues and questions, complete, review, and finalize items both with our internal teams as well as external consultants and clients.

Pros and Cons

Task assignments.
Automating items.
Coordinating items between boards.
Offering different views and dashboards to analyze data.
Integration of other apps.
Easy creation of databases.

Continue to expand the usability of subitems.
Ability to order board views for all.
Reduce dead space on the screen so I can see more at once.

Return on Investment

Templates have saved time and streamlined workflow.
Consistency between team members and project managers.
Simple invoicing tracking has saved time.
The solid backbone for our virtual practice.
Rebuilding of automation when features change has resulted in some time loss/inefficiencies.
Onboarding is a little time-consuming because the platform is so robust.

Usability

Extremely functional platform with a lot of options for customizing it to work best for an individual or company's needs. Existing and ability to create templates is great. There's a lot to digest for a new user, and finding where to manage everything takes some time. Improvement on an "all my assignments" view has been much appreciated since we first adopted, helping with this, but we still find that our team members can lose track of some of their boards/assignments with so much to keep track of. Still haven't fully adopted or embraced all that automation can do for us - advanced usage takes quite a bit of training/setup time.

Support Rating

We've never had an issue not resolved or responded to promptly.

Reliability & Availability

Uptime has been great. Only been short periodic moments where the site was inaccessible over the years I've used it. Features almost always work as designed. Platform is very reliable, which is important because we manage all of our projects on monday.com. Because of this, we highly recommend it to those who are willing to put in the time and effort to set it up for their business.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Gusto, 15Five, Google Workspace

Likelihood to Recommend

Monday.com is extremely well suited to handle the complete project management needs of our industry (architecture), which requires both a high-level view and detailed task tracking for large teams over the course of years, especially for a fully remote team like ours. It is not as functional as an overall team staffing tool (we tried it, and it was too much manual work), nor does it make sense for very small teams for the price point.

Best project management platform for mid-sized architecture firm.

Overall Satisfaction with monday.com