Taking the bad with the great--would recommend!
November 11, 2020
Taking the bad with the great--would recommend!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
We have been using Namely as our all-in-one HR platform across the entire organization since August 2018. This includes HRIS, payroll, timekeeping, and benefits brokerage. At the time of selection, this platform was not the cheapest (compared with PayChex and Gusto) option, but offered the most features that we were looking for. Though there was a period of a few months were I was completely dissatisfied with the service received from Namely (during most of 2019), they appear to have restructured and made this a focus point starting in 2020 and continuing. Access to articles in the help community is quite useful and submitting a case for additional assistance is simple. A major enhancement I've seen over the past year with Namely is the timeliness and quality of response to cases. I wish that the payroll and reporting features were a bit more robust (I was accustomed to using ADP prior to working for my current company). I plan to continue using Namely and look forward to the continued added features.
- Response time to service cases
- Friendly service
- Broad range of features offered
- Level of knowledge and expertise from service reps
- Payroll integration with GL mapping
- Custom and preset data reporting
- Time saved for HR personnel
- Integration with third-parties
- Integration between HR functions
- Electronic process
I selected Namely because it offered the most functions and integration that I was looking for at the time (two years ago). It was not the most affordable option, but worth the extra features.
Do you think Namely delivers good value for the price?
Yes
Are you happy with Namely's feature set?
Yes
Did Namely live up to sales and marketing promises?
No
Did implementation of Namely go as expected?
No
Would you buy Namely again?
Yes