High Expectations, Low Delivery

As I have repeatedly stated, for core financial processing users have some basic issues - bank feeds failing, Match Bank Data module is cumbersome and unwieldy, ability to pull cash and accrual reports not available, etc.

The support personnel I have dealt with were always very friendly and happy to help; it was not always possible however, as in the Financial feed import module which apparently is controlled by a third party whom i assume refuses to fix a product that doesn't work, since I've requested that this be fixed for a year now and it has not been resolved. I don't think it's the support personnels job to fire the contractor, but I find no excuse for the Oracle organization using a third party who provides a broken product. You will find the support personnel to be friendly and helpful when they can be.

In my experience, it is well-suited to basic small low-level accounting. I think if you are a very small business with some basic accounting needs and do not need both cash and accrual reporting this would work. However, I think the price point is well above what a company should pay for basic accounting. If you need more advanced accounting, in my experience it can't keep up well, and it will not provide you with both cash and accrual reports. In my opinion, it is priced for a much more advanced software than what it needs, perhaps because they focus on non-essential upgrades and areas that don't pertain to core financial activities, such as advanced inventory management, Amazon shipping label sync, multiple foreign (non-us) taxes, manufacturing updates - for businesses needing strong financial software that do not need ten country tax rates, manufacturing processes, and advanced inventory tracking, this provides no value while leaving standard accounting functions pretty basic and lacking.