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Building Donor Relationships with NFG. One click is all you need.
September 29, 2021

Building Donor Relationships with NFG. One click is all you need.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Network for Good

We utilize NFG as our donor management system. It has streamlined our donation tracking and donor communications. The built in templates create an ease that translates to relationship building with our audiences. We also use it for fundraising and ticketed events. It is our credit card processor for these activities too. It's so helpful that traditional donations as well as ticketed participation aggregate to the donor profile to create a view of the "whole donor". Knowing how we interact with our participants and donors is crucial to targeted communications that are meaningful. The whole organization uses it. Our board member are able to review data which inspires them to become more involved with strategic outreach. NFG pulled together multifaceted touchpoints, including social media, that we needed to expand and has become our partner in growth.
  • Templates at our fingertips.
  • Tracks Tasks.
  • Suggests communications that are well thought out and easy to implement.
  • Great access to customer support! The chat people are very helpful and the tutorials are always available.
  • Filters and groups help with analytics so much.
  • Easy copy paste of links for social media access.
  • The accounting tracking and exporting of transactions is great.
  • Ease of import and export to Excel.
  • Some of the templates are rigid.
  • Households could be easier to merge and separate depending on the action. Sometimes only one person out of a household attended an event and the salutation always includes the whole household.
  • Waiting 30 days for payments is hard on our monthly budgets. We close out each month very close to the end of that month, so we had to adjust our budgets which is hard when we compare to previous years by month.
  • More easy capturing all the interactions each donor or event participant has with us would be great. Like if it automatically clicked the button for a certain group if they bought a ticket for that group. Then I could export a group list faster by category.
  • We have not intertwined our QuickBooks with NFG yet as I heard that was a tough transition.
  • Donor management.
  • Donor acknowledgments and communication.
  • Fundraising tools.
  • Tracking, reporting of accounting and of groups.
  • Analytic pie charts.
  • Training videos and webinars have proven fantastic.
  • NFG was a major part of our growth during the Covid-19 pandemic. We switched to NFG March of 2020 and it was the main tool we had to stay connected to our donors and community. We were able to share our "story" with the video component and the easy drop down email acknowledgements. The templates empowered our staff to try new ways of communicating.
  • We produced a virtual group walking challenge from Nov 2020 - March 2021 and with NFG's help, we had easy outreach that inspired groups of otherwise isolated people to create teams together logging miles and sharing pictures and becoming community that was new and important. It was so easy to sign-up via NFG and it built a list of guests for this event and that list has become way more involved in our Center than ever before. It transformed relationships with clicks of a button in NFG.
  • Moving through 2021, it has proven more challenging than 2020. What was new is now old but NFG is a resource for innovation and new approaches that has become tremendously valuable to our organization. The creativity coming out of NFG matched with the business acumen is powerful and helps my small organization greatly. We are really small, but with NFG it feels like we have a team behind every initiative.
NFG had more fluidity between platforms and in it's communications. The others felt heavy handed as databases, but hard labor to create a simple letter to quickly email or print in real time. Thank you acknowledgements took two or three steps when in NFG you add a donation, send an email acknowledgement and print a more formal Thank you letter all in one moment. Efficient communication and easy access to creating a video thank you too. So easy. No formatting issues with videos while other systems felt like that was an extra step or four. It's an intuitive system for the modern donor.

Do you think Bonterra Guided Fundraising delivers good value for the price?

Yes

Are you happy with Bonterra Guided Fundraising's feature set?

Yes

Did Bonterra Guided Fundraising live up to sales and marketing promises?

Yes

Did implementation of Bonterra Guided Fundraising go as expected?

Yes

Would you buy Bonterra Guided Fundraising again?

Yes

NFG is well suited for multifaceted organization that interacts with their audiences both as donors and participants. It helps grow both sides of that interaction. Concert goers become donors and donors become concert goers. The more positive memories made at our venue the more loyalty in the donations. NFG may be less useful for an organization that relies on cash/month and has no float room to build revenue. It may be less useful for an organization that is not interacting with donors via social media or internet - but NFG is perfect for small organizations that are growing in that way. NFG makes it easy to interact and communicate with donors. NFG is great in that we were able to cancel our subscriptions with Constant Contact and PayPal since NFG provides those services.