Powerful Tool With Overly Complicated UI

After GA4 retired the page speed reports, we installed New Relic on our site to make sure we didn't lose visibility into page load times. We quickly realized that it has a lot more capabilities than we were using or would ever use. It's a very powerful tool, but more for technical users.

As mentioned already, I'm sure the capabilities of New Relic are incredible - but they're all pretty much overkill for what we need. The platform is hard to use and is designed for highly technical users only. So while the platform is designed for this, I couldn't really tell you how these capabilities could or would impact us, since we don't use the bulk of these features.

Because we're only using a few key features from New Relic, I don't think this has really applied to us. I will say that their focus on real-time data monitoring has been more annoying, since we want to store historical data but can't - it automatically archives data more than ~30 days old. We have to manually store that elsewhere.

We have been able to identify some issues on our site and improve overall performance using New Relic tools. As mentioned before, this is a tool designed only for DevOps teams - anyone that isn't a developer would be confused by the UI and likely wouldn't be able to use the platform without guidance.