My experience with New Relic
Updated March 12, 2024

My experience with New Relic

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic helped us identify RDS lock wait timeouts for a clients high load e-commerce store. With the help of New Relic Application Performance Monitoring we were able to pin point the root cause and made changes to the table configurations of DB which helped us solve the degraded site performance.
  • Error Logging
  • APM
  • Database Monitoring
  • Infrastructure Monitoring
  • Provide more monitoring metrics
  • Use more AI to simplify set up
  • chatbot that answers simple configuration questions
  • Less Outages
  • Better Error Handling
  • Helped our client save 30% cost after moving from Data dog
New Relic's comprehensive monitoring allows us to break down silos and gain insights across every layer of our applications. From frontend user interactions to backend database queries and everything in between, we now have a unified, real-time view. New Relic's comprehensive analytics have enabled our team to maximize resource use. Through the identification and resolution of bottlenecks or inefficient code segments, we have successfully streamlined our applications, resulting in increased productivity and decreased operational expenses.
Before migration, New Relic provides us with deep visibility into our clients' on-premises applications. This level of instrumentation allowed us to identify potential bottlenecks, performance issues, and dependencies, significantly mitigating the risks associated with the migration process. By addressing these issues proactively, we ensured a smoother transition to the cloud.
New Relic's comprehensive performance metrics enable our DevOps team to measure the impact of code changes accurately. Whether it's a new feature rollout or a system optimization, we can assess the impact on performance in real-time. This data-driven approach has empowered our DevOps teams to make informed decisions, ensuring that each change contributes positively to system performance and user experience.
Datadog and New Relic are very similar tools, the reason our organization stopped using Data Dog was due to high monthly cost for monitoring and observability. New Relic on the other hand provide all the functionalities and is not very heavy on clients' pocket.

The other tools are open-source and requires a lot of customization to set up.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

New Relic allows real-time visibility into the entire transaction journey, from the frontend user interface to backend databases and third-party integrations. The team can utilize features like distributed tracing to map the flow of transactions across microservices. With this comprehensive understanding, they swiftly identify a database query inefficiency and optimize it.