NinjaOne is the number one RMM
March 29, 2024
NinjaOne is the number one RMM
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- RMM
- Endpoint Management
- Patch Management
- Remote Access
Overall Satisfaction with NinjaOne
As an service desk member for an MSP, NinjaOne is the primary remote monitoring and connection software we use for client's endpoints and servers. The wide variety of features from remote connection to patching control groups, scheduled tasks, and backend CLI access enables me to efficiently manage hundreds of endpoints on different networks and organisations.
- Remote screen sharing/control
- Patch automation and control groups
- Automated task scheduling that includes scripts with parameters
- Endpoint resource monitoring
- Event log display for endpoint events is often lean or not filterable
- Connection errors with no error code/reason given
- Easier cancellation of queued events such as scheduled reboots
- Increased efficiency in asset management for clients
- Reduced time to resolution through increase ease of use and functionality of the agent
- Reduced issue reporting through informative alerts which provide proactive monitoring of devices and initiate issue investigations earlier
NinjaOne is a reliable remote management and monitoring agent, and out of the thousand or so endpoints and servers we support, it is the rare occasion were the agent fails to work. This significantly reduces time spent in investigating by allowing quick access to the affected user's endpoint and the customisable library of scripts means programs can be installed and uninstalled without even needing to be remoted to an endpoint.
The ability of NinjaOne to enable automatic patch deployment ensures as many of our clients endpoints are up to date with the latest Windows security patches. Additionally, the ability to automatically schedule antivirus installation(and removal for installations of old vendor AV), ensures we can rollout out our recommended AV solution quickly and efficiently.
NinjaOne has saved countless hours of both service desk and senior system administrator involvement with its automation. Tasks that have been automated include the automation of Windows patching, which allows service desk to focus only on those servers where any down time needs to be scheduled. It has also helped tremendously with the deployment of desktop applications to endpoints. In one example instead of taking 10 hours to manually deploy via remote connection, an application for a project to a client's 20 endpoints, the task was automated in 1 hour of setup in NinjaOne.
NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The functionality of NinjaOne is also superior, from it's organisation of endpoints with an overarching organisation breaking down into locations, and the automation capabilities of NinjaOne.
Do you think NinjaOne delivers good value for the price?
Not sure
Are you happy with NinjaOne's feature set?
Yes
Did NinjaOne live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NinjaOne go as expected?
I wasn't involved with the implementation phase
Would you buy NinjaOne again?
Yes