User-friendly product
January 26, 2018

User-friendly product

Celia Landesberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

I wasn't at my company when we rolled it out but it was super easy for me to pick up right away and get familiar with. The integrations with Gmail are pretty good - although buggy at times and sometimes things don't sync well with Salesforce. Generally intuitive though.
Outreach is used by our SDR, AE, and Acct Mgmt teams. It solves the problem of mass prospecting, pre-planning, automated follow-ups etc.

Pros

  • Ease of use/user-friendliness
  • Sequencing
  • Mass emails

Cons

  • Formatting in Outreach is difficult
  • Account based selling is difficult
  • Auto-paused sequences for OOO don't auto-resume
  • Where is the mobile app!?!?!
I look at reports for my SDR to see his activity and trends, as well as who he is planning to call in the near future. I don't really look at reports for myself.
  • It helps keep me accountable for followups
  • Time savings from mass emails and templates
My experience has been fine with the CSM team. Maybe 5/10. Support is responsive but not always super helpful. My team had a training call scheduled with a CSM that never showed up for the call, turned out he was no longer with Outreach but no one told us until we waited 10 min on the call. Then no one followed up to reschedule.
I wasn't part of the decision making process. My company used to use Tout but I never did.
Great fit for SDRs but sometimes difficult for AEs to use because our work is highly customized and tailored. I find the templates helpful as a start but have a lot of customization outside of that. Account based selling is also difficult as prospects aren't typically tied to the account unless manually input.

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