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User-friendly product
January 26, 2018

User-friendly product

Celia Landesberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

I wasn't at my company when we rolled it out but it was super easy for me to pick up right away and get familiar with. The integrations with Gmail are pretty good - although buggy at times and sometimes things don't sync well with Salesforce. Generally intuitive though.
Outreach is used by our SDR, AE, and Acct Mgmt teams. It solves the problem of mass prospecting, pre-planning, automated follow-ups etc.
  • Ease of use/user-friendliness
  • Sequencing
  • Mass emails
  • Formatting in Outreach is difficult
  • Account based selling is difficult
  • Auto-paused sequences for OOO don't auto-resume
  • Where is the mobile app!?!?!
  • It helps keep me accountable for followups
  • Time savings from mass emails and templates
I wasn't part of the decision making process. My company used to use Tout but I never did.
Great fit for SDRs but sometimes difficult for AEs to use because our work is highly customized and tailored. I find the templates helpful as a start but have a lot of customization outside of that. Account based selling is also difficult as prospects aren't typically tied to the account unless manually input.