BDR's review. A grunt's honest perspective.
January 31, 2018
BDR's review. A grunt's honest perspective.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
Outreach is used by our sales and customer support teams. We manage an inbound funnel, so Outreach helps us maintain the proper amount of touch points with prospective customers. In particular, it is helpful for automated email sequences when we have customers that don't leave phone numbers. It allows us to continue to follow up without needing much manual input.
Variables are really nice as well for adding a customized touch.
Variables are really nice as well for adding a customized touch.
- A/B Testing — very helpful for testing different phrasing
- Variables — allows us to put in personal goodbyes/calendar links
- Inbox/SFDC syncing — data comes through very well on most platforms
- Logic around sequence steps — would love to see call steps automatically skipped for prospects without phone numbers, or maybe prospects automatically advanced if manual tasks aren't done in time.
- Collaborating on sequences — there should be easier ways to get people to comment/add onto sequences, and transfer ownership.
- Editing live sequences — wish this was possible.
- Data for response/open rates are confusing.
- Easier to manage different lead flows, making sure they all get different content/touchpoints
- Really good for product sign ups, people are automatically added to sequences and we get meetings scheduled automatically
- Hard to say exactly the input that outreach has, but it means I don't have to manually keep track of everybody. And that's nice. Cause nobody likes to heard cats, nah'msayin?
It does pretty much everything I ask for, except the complaints I outlined earlier. Would also love to see the ability for entire steps to be A/B tests.