Affordable product with optimal features
July 18, 2022

Affordable product with optimal features

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Parallels Remote Application Server

We are using the Parallels Remote Application Server to distribute an application that was decades old and we contribute to maintaining the application cause of the legacy nature. The Parallels Remote Application Server helps in situations where end-user support requirements are critical to the IT organization. We see the value of having ease of access to end users and applications at the same time
  • Application distribution
  • Support
  • Ease of access
  • Reporting
  • Integration with AD groups
  • User level permission setup
  • Having to invest less in VMs
  • Helped us come out of the Citrix server hold
  • Easy migration
The cost of the two products is significantly different. Though Citrix has many advantages and features, the cost was a primary factor that helped us make that choice.
Ease setup process up front the windows based applications were available to Mac users the platform independence helped us reduce the cost
Platform independence: Software that can run on a variety of hardware platforms or software architectures was a primary use. Platform-independent software can be used in many different environments, requiring less planning and translation across an enterprise like us and we have benefitted the most in this situation
Since we are more of a cloud-based organization, the scope for us is ver limited to using VMware or HyperV. We have moved away from Citrix a long ago so that we will be free from any dependency on platforms like them
We have used multi-factor authentication to ensure the security of the application and data and Parallels Remote Application Server architecture is spot on with those requirements the options we had with multi-factor authentication methods were limited but they served their purpose. But that’s an area where there could be improvements in the future
I personally did not like the support model as there is no real-time support for us especially since we are a 24/7 organization and we have had situations that required prompt support. When we are limited with emails, that is a barrier as a whole and it wasn’t helping at all in critical situations

Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?


Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?


Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?


Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?


Would you buy Parallels Remote Application Server (Parallels RAS) again?


Considering the unique situation we were in, the Parallels Remote Application Server came as an alternative to the Citrix server. If there could be more features that cover the gap between Citrix and Parallels that would be making you a great server product ever. There are many things that we could see as advantages but this will be something I prefer to see in Parallels Remote Application Server

Using Parallels Remote Application Server

150 - Operations
5 - Application engineer with good understanding of environment setup
  • Alternative product to high priced products
  • Easy migration
  • Ease of use and access
  • Reports
  • User history
  • Legacy application distribution
  • Mac book alternatives
We are having products that can not be distributed better than what we have now

Evaluating Parallels Remote Application Server and Competitors

Yes - Citrix and VMware because of cost
  • Price
  • Product Features
The RAS server is priced competitive with the minimum requirements to be met

Parallels Remote Application Server Implementation

Change management was a major issue with the implementation - Communication is the key
  • The interface was new
  • Change management of new interface

Parallels Remote Application Server Support

Quick Resolution
Knowledgeable team
Kept well informed
Support cares about my success
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No. The cost was another factor because of which we do not opt for it. Please note that the support model is not a great fit especially we look at it as a cost and we don’t get the benefit of paying for it

Using Parallels Remote Application Server

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • App management
  • Initial setup
  • User management
  • Managing old or legacy apps
It’s a good product at this price point