Think outside the box - great support and great product
July 18, 2022
Think outside the box - great support and great product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Parallels Remote Application Server
One of our major clients uses Parallels Remote Application Server and has over 500+ end users. The software allowed simplified deployment and management of custom Apps including security group management and granular personalization based on user login. This addresses the problem of requiring each remote desktop server previously have non-standard apps installed with no standard build. It was previously a major headache when patch Tuesday came around. Parallels Remote Application Server solved that! We reviewed the customer's requirements both internal Lan-based customers and those working remotely We investigated the large number of out of the box and custom and often ageing applications and found that all of them were easily deployed and managed by Parallels.
- Remote Access when Network Down
- Mobile Application is amazing
- Centralised management of remote applications
- Granular configuration of user properites
- Iphone App graphics a bit lacking
- More Customised Reporting
- Support Team pre-testing of Microsoft apps to assess impact
- Return on Investments improved
- Less downtime per user
- Reduction in helpdesk Tickets
- More time for process improvement
Outranks all competitors in both cost, support, and functionality. The others are getting too large and don't offer support for small to medium businesses with custom needs and non-standard applications and build. I used the top 4 brands in a previous corporate office, where ITIL was implemented and followed. It is easier to work with a company like Parallels in regards to refining and maturing business processes as they will actually work with your team and not just force you to comply with their predefined standards
Our company never had virtual desktops prior to using Parallels as the cost to set up seemed to be great when scoping Citrix or Amazon. Parallels is a great alternative and are compatible with many of our custom and aging systems
All staff from level 1-3 reported excellent feedback from using the interface and apps
Flexibility is super important to us and our larger customers. Being across multiple platforms meant we can use a single product to solve many problems at various infrastructure configurations
Security is paramount to us and our customers. We produce monthly reports and this is a big selling point when using Parallels Remote Application Server, the granular permissions were perfect without being confusing, and MFA and SSL are also easy to deploy. We have noted a 25% reduction in the number of service desk tickets for security-related concerns, such as breaches or even password resets.
Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?
Yes
Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?
Yes
Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?
Yes
Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?
Yes
Would you buy Parallels Remote Application Server (Parallels RAS) again?
Yes
Using Parallels Remote Application Server
20 - IT
Security
Service Delivery
Account Management
Security
Service Delivery
Account Management
20 - Level 1-3 Helpdesk and System Admins/Engineers
Account Management Team
Basic Windows server skills
Account Management Team
Basic Windows server skills
- Cost
- Support
- Ease of use