Precaution with Paylocity!
March 30, 2023
Precaution with Paylocity!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We use Paylocity as an HR platform as well as for processing payroll. We also use the time keeping function for our hourly employees. We were able to move away from hand written timecards and use the Paylocity app to clock in and out. We use the time off calendar for employees to submit PTO requests as well as see their PTO balance. Managers use the time off calendar to plan accordingly for when their employees are out.
- Our sales representative was very supportive, easy to reach, and attentive to our needs and issues with implementation.
- They are always asking for our feedback to continue improving the software.
- They have cooperated in taking care of issues we have had with implementation and doing what they can to improve our experience going forward.
- In my opinion, our implementation with Paylocity was extremely rough; the staff through implementation was not knowledgeable on the product and often we would have to provide the solution or show them how the software should work. Because of our database being set up incorrectly at implementation, we have been suffering with continuous issues for the past 5 months.
- When you call in to your account manager, in my experience, you rarely get ahold of them. You talk to a new person every time you call in for help.
- In my experience, their response time to issues is often days or weeks. I would have to send in the same question or issue multiple times to get an answer. Many of their responses were "canned" responses and I feel not actually helpful.
- Reduced time to actually process payroll
- Employee information available to them at their finger tips using the self service portal
- Less use of paper
- Reduced opportunity for error
We have not had the time to dig into all the HR functions yet as we are fairly new to the software yet. We look forward to seeing how this can improve processes for our company.
We have been able to post announcements using Paylocity. It is an easy way to get information out to all employees. Employees can like and comment on posts to improve morality among our staff. Our ownership and managers have started posting videos as well for all employees to be caught up on changes in our company.
We have used CenterPoint Payroll & Quickbooks here in the past. We considered Paycom and CBiz when we decided to go with Paylocity. We loved how user friendly Paylocity was and how it was a "one stop shop" for our employees. We have multiple locations under the one company so we felt Paylocity could handle the intense set up and tracking we needed from a payroll software.
Do you think Paylocity delivers good value for the price?
No
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
No
Did implementation of Paylocity go as expected?
No
Would you buy Paylocity again?
No