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Paylocity Review
Updated March 15, 2024

Paylocity Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I use Paylocity for onboarding and to process payroll. Paylocity has replaced our onboarding paperwork making our onboarding so much easier. Paylocity has also replaced our PTO form and has made requesting time off an easy process for all the employees. I have been told by the employees that they like punching in and out through Paylocity instead of doing manual timecards.
  • Keeping track of PTO
  • Provides learning through the app or on the website
  • Helps keep employees informed on the Community page
  • Easy clock in and clock out
  • provide a manual to help with learning the software
  • Have the app and the website link when using one or the other
  • Explain when employees select paperless that they will not receive a W2 through the mail
  • more consistent processes
  • reduced costs
  • reduced time expenditures
With using Paylocity for time tracking, PTO, payroll and onboarding, I am able to focus on my other job responsibilities and have less paperwork to deal with. Any one of these tasks could've taken half a days work to complete but now I can complete with in 20 minutes or less.
Our employees enjoy using the Community page for birthdays and anniversaries well wishes. Plus management can keep all employees informed of new policies, calendar changes, or weather related events through the community page. I haven't heard from the employees regarding the surveys or premium videos so I can't really comment on those.
There really is no comparison. QuickBooks was used for payroll processing only. Paylocity has replaced QuickBooks and more. I prefer Paylocity and very happy that the decision was made to switch.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity has made everything so much easier and quicker from onboarding to payroll. It has helped us eliminate the paperwork involved with the onboarding process. My account manager and customer service have been very helpful when I needed assistance. I do wish they had a manual to refer to instead of having to email, call or chat all the time while still trying to learn the system.

Paylocity Feature Ratings

8.0
Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.4
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.4
Performance plans
6
Performance improvement plans
6
Review status tracking
6
Review reminders
6
Multiple review frequency
8
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
5.0
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
Not Rated
Performance tracking
5
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

28 - All employees use Paylocity to submit PTO time. Hourly employees use it for clocking in and out. Supervisors used it to approve timecards and post announcements on the Community tab. HR adds the new hires and does the onboarding through Paylocity while the payroll department uses it to submit payroll.
We don't have a specific person in-house. There are a few of use that help each other or reach out to customer support when we are working in Paylocity and hit a wall. HR mainly using the system but all the supervisors along with management work within the Paylocity for different reasons.
  • Timekeeping
  • Payroll
  • Community Announcements
  • Tracking PTO
  • Onboarding
  • Safety Training
  • online safety training
  • Having the Community replace memos
  • replaced paper timecards
  • Add certification to employees profile
  • Use it for annual trainings
  • Use workflow to assign employees tasks
Paylocity has been everything we've wanted in more. We are very pleased with the system and customer support we receive when we run into a snag. The price we pay for Paylocity is more in our price range than other software. We like that we can integrate with our other systems too.

Evaluating Paylocity and Competitors

Yes - Paylocity replaced QuickBooks. We used QuickBooks for payroll and PTO but needed a product that offered timekeeping so we decided to upgraded to Paylocity. Paylocity's payroll feature is so much nicer and easier to use than QuickBooks. Plus keeping track of PTO time in Paylocity is a breeze compared to QuickBooks.
  • Integration with Other Systems
  • Ease of Use
I wouldn't say there is a single most important factor in our decision but one of the most important factor was the timekeeping. We had employees keep track of their time by writing it on timecards. It was nice to have them clock in and out through an app or by computer. Another factor that was important is the onboarding. We were able to do away with a lot of paper copies and have new hire do the onboarding through Paylocity.
Not sure I would change anything. Paylocity seems to be everything we were looking for and more. The only thing I wish Paylocity would offer is a user guide. The help button does offer suggestions and solutions but a user guide would be nice. Overall, Paylocity has saved us time with the features it offers and that's what we were looking for.

Paylocity Implementation

The individual who worked with us made sure the implementation went smoothly. I thought she did an excellent job walking us through what needed to be done.
  • Implemented in-house
Change management was a big part of the implementation and was well-handled - That we needed this change. Employees were a little hesitant at first but once they were trained on the changes we were able to win their support.
  • Payroll
  • PTO time
  • hours worked for hourly employees

Paylocity Training

  • No Training
The in-person training I got was via phone call. I took notes and had to refer back to them for a while. I would also call customer support for help until I got comfortable enough to search through help.
I would search help or use the learning link to learn more about Paylocity.
No, I would not recommend learning the product without training.

Configuring Paylocity

Paylocity's configurability is just right for the product.
Reach out to customer support when you need to configure Paylocity.
Some - we have done small customizations to the interface - I explained how we needed to set up PTO time. Paylocity was able to customizations 3 different PTO categories that work perfectly.
Some - we have added small pieces of custom code - Wasn't hard at all. Customer support helped me every step of the way on customizing codes in Paylocity.
I have nothing further to add.

Paylocity Support

The support team is very knowledgeable and helpful every time I contact them. They either fix the problem or make sure I understand how to fix it for next time. I have had no problems with the support team and I contact them by phone and/or through email when needed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not know if we purchased premium support. All I know is when I call or email someone on the customer support team responds to whatever situation or problem I'm having at that time.
I get exceptional support all the time but the one thing I can think of is customer support providing 3 different PTO accrual categories that we use for the employees. There was a lot of going back and forth but they were patience and completed them all correctly.

Using Paylocity

Paylocity is very easy to use. I was able to learn Paylocity a lot quicker than QuickBooks. Webinars and the learning videos are helpful too but if you like to speak to a human customer support is the best route to go.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • HR & Payroll
  • Time & Labor
  • Community
  • Learning
  • workflow & documents
  • performance
Yes - The mobile interface works fine for clocking in and out but I mostly prefer to logging into the website.

Paylocity Reliability

Multiple departments are using Paylocity and so far there hasn't been any complaints. The software helps each departments get what needs to be done.
We have had no problems with availability issues. I haven't heard any complaints that a department was not able to use Paylocity when they needed to.
Paylocity's performance has been fine so far. We've integrated it with other software systems and it doesn't slow down. Everything seems to function in a reasonable time frame.

Integrating Paylocity

The integration with Employee Navigator seems to go well with no problems.
  • Employee Navigator
Paylocity and Employee Navigator did the integration for us and it wasn't difficult to achieve.
  • No at this time
We don't plan to integrate another system.
  • File import/export
If the system you want to integrate can do it for you, let them handle the integration.

Relationship with Paylocity

I wasn't involved during the sales process but I believe it well very well.
Paylocity made sure we provided them with everything need to move forward the the implementation.
I don't believe we negotiated any principle terms.
I did not help purchase this product.
Paylocity was easy to work with through implementation.

Upgrading Paylocity