Good.
October 27, 2023
Good.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We use Paylocity for it's HR & Payroll, Time & Labor, Benefits, Performance, Compensation, Flex Services, and COBRA Administration features. It is nice to have a system that has all of those features that connect without having to pay an arm and a leg for each one. We really like it because it allows our employees to use one platform for all administrative needs. It is simple to use and the products are always being updated based on user needs. One thing that stands out is the customer service. They answer within 2 minutes and actually solve your issues (for the most part). If a case goes to escalation, sometimes you can be waiting up to 2 weeks for a response, but most of the time the issues is solved over the phone.
- Customer Service.
- User Friendly.
- PTO setup and execution needs improvement.
- Turnaround times on escalated service requests are not good (up to 2 weeks).
- Increased confusion with time off.
- More consistent processes.
They have reduced administrative tasks to allow for strategic work in place.
The community has been a great space to post announcements. Surveys have been a great space to survey our employees.
Price and available features, and previous recommendations from current employees.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
Yes
Did implementation of Paylocity go as expected?
No
Would you buy Paylocity again?
Yes