1. Home
  2. HR Management Software
  3. Paylocity Reviews
  4. User Review of Paylocity
Efficient HRIS Platform.
March 25, 2024

Efficient HRIS Platform.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity as our HRIS and payroll system. We use Paylocity to onboard, which allows us to be paperless and hire virtually.
  • Onboarding
  • Payroll
  • Reviews
  • I have never spoken to my dedicated customer service rep. One person who knows our company will be able to answer questions quickly and efficiently.
  • It seems like there has been a high turnover in customer service. I noticed different service reps often.
  • Training customer service representatives will allow them to gain more knowledge of all products available.
  • Reliability—We rely on Paylocity to file taxes and understand tax laws in multiple states. Not having to figure out the laws saves us time.
  • Easy to use and navigate. It is easy to set up new codes and doesn't take a lot of time.
Onboarding is streamlined, which allows us to be paperless and hire virtually. Payroll is easy to use, and changes, such as overrides, are easy to make while in the payroll batch.
We are not taking full advantage of everything Paylocity has to offer. We do not use these products.
I really liked Insperity because we had a dedicated service rep who knew our business, and we built a good rapport. I liked ADP because their service reps were knowledgeable.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

The ACA team, especially Lou Fish, is highly knowledgeable and has been very helpful in explaining our company's ACA setup.

Paylocity Feature Ratings

7.4
Employee demographic data
10
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
7
9.2
Pay calculation
8
Support for external payroll vendors
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
9
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
5
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
6
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.5
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
8

Paylocity Support

Every time I call Paylocity support I never reach our dedicated customer support representative. The support team doesn't always seem knowledgeable.
ProsCons
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Unaware of what this is.
Our ACA was not setup correctly and we were very confused on how this feature works. We met with Lou Fish who was so knowledgeable and was able to explain so much to us. He is definitely a huge asset to Paylocity's team.