Pendo is an invaluable product for the product organization
February 15, 2019
Pendo is an invaluable product for the product organization
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
Pendo is currently used by several teams at Solutionreach, Product, Product Marketing, User Experience and Research, Customer Knowledge Base, and Customer Success. While each department has several different use cases for Pendo, we're actively working towards improving our customer experience and their successes while using Solutionreach. Pendo allows these benefits through better on-boarding, better access to a knowledge base, and intuitive walk-throughs to guide them through tricky pieces of the platform. As well as data from all aspects of the product and using that data to inform product decisions.
- Pendo has a very intuitive and in-depth UI with good digestible data.
- Pendo NPS and the data we can gather from the NPS responses, has been invaluable in helping with the customer/user experience.
- Pendo guide/walkthrough customization allows the team to get what we need out of it, across all teams.
- Pendo guides/walkthroughs could be more customizable and easier to customize.
- Pendo clickthrough tracking on guides could be added upon for more data points.
- Pendo could have a better UI around cohort/segment creation and management.
- We have seen positive impacts on new feature adoption from customers.