Overall Satisfaction with Qlik Sense
Qlik Sense is used across the organisation. It is used to publish a triple bottom line (profit, planet, people) with metrics for each like CO2 emissions, guest satisfaction and status of different sustainable projects. In addition it is used to analyse social media via connector (Facebook and YouTube) and website data (our blog). In addition, the guest department will get a daily updated forecast on guest numbers.
- Running consistently without errors which gives users confidence in the system and its numbers
- Easy to configure and customise to adopt to manyfold sources (facebook, google analytics, filemaker, SAGE, various Excel sheets)
- Easy to navigate within the table and graphs (drill down, slice & dice, filter, sort) and easy to export results.
- Geoanalytics is cool
- Very customizable user and role based security
- I would love to see the option of making the font smaller to fit more data on a sheet.
- Instagram is not as easy accessible like Facebook and YouTube.
- The reporting features are not as developed as in QlikView.
- It does not run on Linux unless some virtual windows environment is used.
- We are using a non-profit the CSR option and still developed the system over some years, one department at a time. ROI was still quick because especially CO2 emissions were for the first time easy to compare years and dwellings in a transparent way.
- After energy, having diffferent social media sources on one dashboard was very helpful to come up with better strategies.
- Qlik Sense connected also to ActiveCampaign via their API which allowed easier access to the results of our email campaigns.
- Another quick ROI area was connecting via Qlik Sense our marketing data with data in bookings to see if strategies were successful.
Cognos felt too complex for the user. Tableau was slow and did not have a CSR programme. Hyperion is great but more for finance. Microsoft not as developed and rich in features. Qlikview as much as Qlik Sense felt well developed, rich in features and relatively easy to use for data architect and business user alike. Last not least, Qlik like Microsoft do support non-profit organisations.