Item: Rippling
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Rippling for payroll and employee management. Currently implementing the app and device management function. Before adopting Ripplings, we had a lot of difficulties managing all the devices used by our remote employees and handling the onboarding and offboarding of our employees. Rippling's app and device management helped tremendously and saved us an additional headcount on our HR team.

Pros and Cons

Platform user friendliness
Robust HRIS services
Device management handles both Mac and Windows platforms

Lack of live responsive customer support
Benefits administration could use some improvement
Feature costs add up and can get pretty expensive per user

Return on Investment

Rippling had all the services we need to combine multiple needs into a singular platform (App provisioning, password management, device management, etc)
Saved the need to hire a full time IT person after adopting App and Device Management
Improved efficiency for benefits and payroll management for the HR team.

Alternatives Considered

Gusto, Zenefits, ADP Workforce Now and Justworks

Rippling is leaps above all other payroll and HR solutions when it comes to their technology and the depth of services they offer the HR team. Justworks and ADP Workforce Now has very outdated platforms and their UI is very clunky. Their robust live customer support makes the experience bearable. Zenefits and Gusto have a good platform, but they lack a lot of the additional functionality such as app and device management that Rippling offers.

Support Rating

Customer support is a weakness of Rippling. Definitely don't expect the same level of service and support access available on other HR platforms. They depend heavily on their technology platform and knowledge base which is useful most of the times but isn't helpful when you need help with an issue that isn't resolved by their platform.

Key Insights

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Usability

Great usability and loved by employees and our admins. It's clear that they have invested heavily into their technology and usability. Great design of the website and lots of great features that are a must have for any HR admin. My team has only had good things to say about the platform after making the switch.

Other Software Used

Bill.com

Likelihood to Recommend

Great for scaling high growth companies that want to leverage the best in class technology solution for their HR and G&A needs. Their App and Device management feature is a must-have for companies looking to efficiently deploy and manage employee devices and onboarding. However, not recommended for organizations on a budget or used to robust live customer support as Rippling mainly leverages their technology and documentation to accomplish their functions.

Best in class technology solution for HR teams.

Modules Used

Overall Satisfaction with Rippling