Intacct - Implemented in 2015
August 27, 2018

Intacct - Implemented in 2015

Hattie Nuttall | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

It is being used by the finance team in our organisation to cover global financial needs (we have entities spread all over including US, Canada, Australia, UK, France, Norway).
  • Fairly intuitive system.
  • Helpdesk are generally pretty quick to respond and work out any issues.
  • Reports are easily to update/customise.
  • Global areas - a lot of it is still very US centric. Some international areas eg VAT, FX still seem quite behind.
  • Reports - again relating to the Global arena, some reports are not possible to do on a global/consolidated basis due to currency restrictions.
  • Length of time for some reports - also the ability to be able to group some reports (so you just run your group/suite of reports).
In general I think the processes work well, eg General Ledger/AP/AR entries. The system is intuitive to use and the normal monthly entries are very simple to use and report on.
However, there are still some manual pieces that are needed eg currency revaluation. We have had to come up with a bespoke procedure in order to translate the large GL revaluation report into a journal to be imported. Most other truly global platforms would have a process like this as default (click of a button).
I think another area that would be really good in terms of efficiency and automation would be an Excel add in. We currently use Mac laptops so it would be good if we could click a button in Excel which then would be linked to Intacct and update the various reports. We have looked into this option but so far it doesn't appear to be possible.
One of the add-ins that we use is fixed assets. There are some areas that I think could be improved. Currently we have to change our date format to be US (mmddyy) when added a new asset and generating the depreciation. Once this is posted we then change it back to the UK format (ddmmyy) for our reporting. This is just a simple step but it would be more efficient if the add-ins were able to be run in either date format.
We are however upgrading to the latest FA module in a month or so, so these bug fixes may have been addressed.
Generally it was straight forward, we had a lot of messy data to go through and sort but mainly that was our side rather than Intacct.
They have more extensive reports and work better globally but this comes with a price effect as well (they are much more expensive).
It would be well suited to a US based company - it is perhaps slightly behind on the more global companies. We were lead to believe it had multiple global users but from our experience I think this was probably exaggerated.

Sage Intacct Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
7
Bank reconciliation
8
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
3
Multi-currency support
3
Multi-division support
6
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
3
Journals and Reconciliations
8
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Reimbursement management
Not Rated
Dashboards
3
Standard reports
7
Custom reports
6
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated