Overall Satisfaction with Sage Intacct
It is being used by the finance team in our organisation to cover global financial needs (we have entities spread all over including US, Canada, Australia, UK, France, Norway).
- Fairly intuitive system.
- Helpdesk are generally pretty quick to respond and work out any issues.
- Reports are easily to update/customise.
- Global areas - a lot of it is still very US centric. Some international areas eg VAT, FX still seem quite behind.
- Reports - again relating to the Global arena, some reports are not possible to do on a global/consolidated basis due to currency restrictions.
- Length of time for some reports - also the ability to be able to group some reports (so you just run your group/suite of reports).
In general I think the processes work well, eg General Ledger/AP/AR entries. The system is intuitive to use and the normal monthly entries are very simple to use and report on.
However, there are still some manual pieces that are needed eg currency revaluation. We have had to come up with a bespoke procedure in order to translate the large GL revaluation report into a journal to be imported. Most other truly global platforms would have a process like this as default (click of a button).
I think another area that would be really good in terms of efficiency and automation would be an Excel add in. We currently use Mac laptops so it would be good if we could click a button in Excel which then would be linked to Intacct and update the various reports. We have looked into this option but so far it doesn't appear to be possible.
However, there are still some manual pieces that are needed eg currency revaluation. We have had to come up with a bespoke procedure in order to translate the large GL revaluation report into a journal to be imported. Most other truly global platforms would have a process like this as default (click of a button).
I think another area that would be really good in terms of efficiency and automation would be an Excel add in. We currently use Mac laptops so it would be good if we could click a button in Excel which then would be linked to Intacct and update the various reports. We have looked into this option but so far it doesn't appear to be possible.
One of the add-ins that we use is fixed assets. There are some areas that I think could be improved. Currently we have to change our date format to be US (mmddyy) when added a new asset and generating the depreciation. Once this is posted we then change it back to the UK format (ddmmyy) for our reporting. This is just a simple step but it would be more efficient if the add-ins were able to be run in either date format.
We are however upgrading to the latest FA module in a month or so, so these bug fixes may have been addressed.
We are however upgrading to the latest FA module in a month or so, so these bug fixes may have been addressed.
They have more extensive reports and work better globally but this comes with a price effect as well (they are much more expensive).