Great System for users
October 04, 2023

Great System for users

Julie Fuentes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Recruiting
  • Onboarding
  • Performance Management
  • Compensation Management
  • Learning

Overall Satisfaction with SAP SuccessFactors

I love how easy SAP SuccessFactors Employee Central is to utilize across the globe. It allows us to maintain data accuracy, streamline processes, and create global solutions.

Pros

  • Flexibility
  • Ease of use
  • Global compliance

Cons

  • Integrations. Understanding how data moves between other SAP products.
  • Streamline system verbiage. Why is it a cost center in one system and an organization unit in another?
  • Communicate between SAP teams. If I have a question between EC and S4 Hana then I should be able to easily get people from both teams on the phone.
  • Reporting, reporting, reporting. I just started User Stories but the old reporting was not great. People want reports emailed to them.
  • Automation of tasks
  • Employee self service
  • Management self service
I think there are too many implementation partners who do not understand how to properly set up EC to implement with other systems and this has caused issues at TWO of the companies I've worked at in the past. If your EC isn't set up correctly, then it is extremely difficult to use delivered integrations and forces customization.
I have implemented EC globally at three separate companies on the client side since 2015. I also have done multiple integrations with ECC, payroll, BenefitFocus, S4, and other products.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

Yes

I think SAP SuccessFactors is easy to use, easy to train on, and great for all companies. Having used it at three different companies now, it is one of my favorite HR products. Areas for improvement are mostly with preferred partners during implementation.

SAP SuccessFactors HCM Feature Ratings

7.5
Employee demographic data
6
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
Not Rated
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
2.0
Report builder
4
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Performance improvement plans
6
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
2.5
New hire portal
2
Manager tracking tools
3
6.0
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
Not Rated
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
Not Rated

Relationship with SAP

I was not involved.

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