ScreenConnect Just Works
March 21, 2017
ScreenConnect Just Works
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
I have select users who either access specific machines or a series of machines in their respective departments. My users are in a mixed environment of Mac and PC. Compared to our last solution, we ran into many problems when connecting to Mac machines. The main concern was the increased lag of the connection. ScreenConnect has resolved this solution and my users are very happy with the switch.
- Connection speed within the Apple environment - With previous solutions, the remote connection on a Mac was always slow whether I was connecting from home or from another computer on a 1GB network int he same server room. ScreenConnect works well with both the PC and the Mac.
- Mobile App - As an admin, the mobile app is very friendly. I particularly like the user experience of the emulated mouse.
- Documentation - There are some features that do not have a simple GUI interface, for instance, setting up a Remote User group based on the person's login. However, the documentation is readily available and thorough.
- Customer Service - Companies with great customer service ranked highly in my opinion. The ScreenConnect team is not only knowledgeable about their product, but they are always friendly and helpful whenever I call.
- Ease of providing an install file to install on multiple machines. Each time I have tried to download an installer build for another machine, the computer never connects to the ScreenConnect servers. The only way I am able to successfully install ScreenConnect is to log into ScreenConnect on the machine I want to connect and then download the installer build to install.
- The fast connection to a Mac computer has saved me a tremendous amount of time.
Compared to other products, ScreenConnect just performs better. Because of this, I will always select ScreenConnect over the previous solutions I have used.