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Highly recommend Sendoso for CS and sales
May 05, 2021

Highly recommend Sendoso for CS and sales

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

We use Sendoso to build relationships at all parts of the customer journey. In customer success, when we first get a new client, I often send some swag to get folks excited about using our product. When our customers have big life events (both happy and sad) I send customized gifts through Sendoso in order to celebrate or support them. If a customer speaks at an event or creates a marketing asset with us, we use it to send a thank you gift. In sales, we also use it in prospecting.
  • Easy to manage swag.
  • Easy to also send customized gifts based on your circumstance.
  • Address confirmation makes it easy for the recipient to confirm where to send it.
  • Trackable gifts.
  • Harder to send smaller quantities of things (like one pair of socks) because with fees it gets somewhat expensive.
  • Deepening client relationships > more trust > better retention and expansion outcomes.
  • Gifts sent through Sendoso have led to booked sales meetings.
I didn't explore other options! Previously we were using our design team to source the swag and manage it over time. That quickly got chaotic at scale because it was hard to track who was sending swag & when. It was also very manual - each rep or CS person would have to print a label and ship it themselves. So, we decided to use Sendoso instead.

Do you think Sendoso delivers good value for the price?

Not sure

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

Yes

Great for sending gifts to customers - super easy to pick out what you want and where to send it. You can give members of your team different amounts of $ to spend as well. I can see how much I have left and what I could get with it.

I can track the different things I've sent out from within Sendoso as well.

I know our sales team has had a lot of benefit as well in prospecting. Definitely gets people's attention!

Less appropriate might be a super customized gift. The way we at least have it configured - you can't connect with Etsy for example. Not sure if that's just us or all Sendoso accounts.