ShoreTel has served us so well, I make sure I tell all I can about it
Overall Satisfaction with ShoreTel
We use ShoreTel across our entire organization which includes two branch locations and a home office employee. We needed a solution to manage phones and call routing across our organization, and utilize data networks to reduce call costs too. We also needed a solution that could be managed fairly easily by in-house IT staff. We wanted a way to evenly distribute calls to an inside sales team and ShoreTel accommodated that need too.
Pros
- Ease of phone management - easy to deploy; easy to relocate; and, easy to reassign extensions.
- Ease of overall system management - one pane of glass for all our switches, phones, users, call routing etc.
- Regular product updates and feature additions and/or refinements - listens to their customer base and provides clear upgrade paths.
- Encourages third-party enhancements and affords ease of integration to broaden the range of their already robust IP telephony solution.
Cons
- While very good reporting is offered via a third-party, it would be nice to have more report offerings baked in to the boxed solution.
- Increased visibility into call handling has improved our ability to respond to callers.
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