Overall Satisfaction with Slack
We use Slack to communicate with our clients in a platform that's easy to use. Oftentimes, communication between our agency and our clients can get lost in a mess of emails, texts, and call. By keeping most communication in Slack, we're able to streamline the workflow while having a written record of most communication. Also, we integrate Slack with a lot of our outside programs like MailChimp and Jotform, that allows us to see a timeline and effect of our marketing efforts.
- Integration of 3rd party software - We can connect Mailchimp, jotform, BigCommerce, and other programs into the Slack newsfeed, which shows a basic flow of company updates that allows people to see important information like new leads coming in and marketing emails going out.
- Plenty of options - Slack features the threads of conversation, personal messages, company-wide chat, as well as VoIP and file-sharing capabilities. This makes it easy for everyone to use or communicate in the way in which they prefer.
- Omnisearch - The search bar in a slack account allows you to search for everything: your personal messages, main news feed, shared files, etc. It is very convenient when you need to find all the info about a particular topic or find a file (especially if you can't remember who sent the file or how it was shared.)
- Easy to keep track of multiple accounts - With multiple clients, we need to switch between multiple "workspaces" and Slack makes it easy to change between accounts.
- The maximum temporary account renewal length is 14 days. It would be more convenient if it were a month/quarter/year, etc.
- When signed-out, Slack loses the redirect cookie, so if I click a link to a workspace in an email, I have to sign in, then re-click the link. It would be better if it just redirected automatically.
- Keeps a record of requests and discussion in case of a dispute later on. This protects both us (as an agency) and the client.
- Streamlines the flow of a project so that we can make sure it gets the necessary approvals before moving forward.
- Makes it easier to search through communication to find lost messages or files weeks or months later.
Slack is mostly chat-based more so than workflow-focused. Wrike and Asana are both much more workflow focused, so it's hard to compare them to Slack. Slack is great to get people to collaborate and discuss things or keep them updated in what is going on. However, if your issues are less communicative and more of a broken workflow, I'd suggest going for something like Asana. The price of Slack is definitely an attractive solution for increasing and improving team communication, similar to Facebook Workplace (without the issues of data security that Facebook products present).
I've never needed to use Slack's internal support, but the amount of other companies that integrate for Slack means that it is widely supported and used. This is great since we use many different programs for each client and having a wide base of integrations is very convenient.
Do you think Slack delivers good value for the price?
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Slack is great for bigger companies or for teams that don't communicate well. Also, we've found it useful as an agency to communicate with our clients. Though Slack is mostly a glorified chatroom, keeping a record of conversations allows for us to go back an make sure we haven't missed anything or check the written record against claims that may say otherwise. Plus, it helps us communicate in ways that are more comfortable for people who don't communicate as readily.