Great Collaboration product
October 19, 2023

Great Collaboration product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

  • Team collaboration
  • File Sharing
  • Thread conversations
  • Video and group calls
  • Quick navigation between recents chats
  • Team collaboration
  • Group Calls
  • Content and File Sharing
  • DMs
  • UX - In my opinion, latest updated introduced horrible UX changes - There are currently 3 floating screens when you're in a huddle - In my opinion, this is just a nightmare to navigate and share a screen with a colleague, especially on a laptop screen. Also they moved the huddle button to top right corner which is just less intuitive in my opinion.
  • Channels and conversation threading - Overall a great idea, however I believe it lacks in execution. I've found it's really easy to miss out and hard to find these threads, search works.
  • Sharing screen and sharing content in while in huddle is always cumbersome in my opinion - I less like to share content on the huddle itself as I believe it's difficult to find afterwards and everyone just misses it. I always share on main Slack chat, however it requires addition screen navigation as now there are 3 active Slack sessions which is so confusing and cumbersome in my opinion. I my experience, everyone I've talked with in the organization just didn't understand what's going on there and why it got so messy and over-complicated
  • Overall great collaboration product, yet latest UX changes made it worse in my opinion
  • In my experience you should always double check to close your huddle when the other side had left -I believe otherwise it will just stay active for hours without clear identification -
  • Notifications are easy to be missed in my opinion.
I used to like Slack better than teams for a long time. Only after using Teams for few years and returning back to Slack on another organization, I can see the main differences and between them. None of them is perfect, MS Team is more deeply connected to your SP sites and in ternal configurations, which requires more technical preparation and setup. I really like the Slack shortcuts for quick navigation between recent chats, which is not that easy on teams and overall seems smoother and easier to understand and use. However, the MS sites, channels and rooms configurations are somehow more organized, structured and logical. Another plus for MS teams is their deep connection to your org content on SP/OD, etc, so you have all you files available which is super productive and efficient.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Well Suited for: Team Collaboration DM and huddles File and content sharing Less Appropriate: In my opinion, latest UX changes are really bad. I believe the threads are not easy to find and read New messages updates and notifications are not always clear and visible and easily missed in my opinion - which is the whole point of such app

Slack Feature Ratings

Task Management
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
8
Search
6
Visual planning tools
Not Rated
Chat
7
Notifications
4
Discussions
5
Surveys
Not Rated
Internal knowledgebase
Not Rated
Versioning
6
Video files
8
Audio files
7
Document collaboration
2
Access control
Not Rated
Advanced security features
Not Rated
Device sync
Not Rated