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Splashtop is One of the Most Valuable Tools in My Tech Support Arsenal
June 03, 2023

Splashtop is One of the Most Valuable Tools in My Tech Support Arsenal

Ed Tankus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Modules Used

  • Remote Support
  • SOS

Overall Satisfaction with Splashtop

We use Splashtop to login to our customers' computers and help with them with application issues, computer issues, viruses, updates and upgrades, how-to's, and more. Splashtop allows us to provide customers with an almost immediate response, 24/7.
  • I can quickly connect to a customer's computer without downloading additional pieces of software
  • Splashtop remains connected to a customer's computer when I reboot it
  • I can work on more than one computer at a time with Splashtop
  • The SOS product allows me to connect to a new customer's computer or to a computer that has never had Splashtop installed on it
  • Dual monitor capability on dual monitors - one to one
  • See when a customer needs updates
  • Avoid changing the target computer's display properties when I login
  • Customers know that we can login 24/7 when they ask
  • We can provide tech support on computers after employees have left for the night, on weekends, and on holidays
  • Knowing that we can log in almost immediately to a customer's computer strengthens and perpetuates the relationship between our firms
Very easy to connect with someone at Splashtop when needed
Splashtop's current security implementation is more than adequate for my needs and those of my customers.
Onboarding with Splashtop was easy. I've been a user for a long time and getting customers to use it is a little front-loaded with screens and security but once you're done then you're done.
Yes - LogMeIn

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

No

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Remote tech support. This is what we use it for primarily. Help a user better understand how to use an application, program or website. Install/uninstall software on a target computer. It's difficult to use Splashtop if the target computer has more than 2 monitors

Using Splashtop

3 - Tech Support
1 - Owner and tech support person. Been using Splashtop, LogMeIn or similar for almost 20 years. There's no real support needed for Splashtop other than when a remote user first signs up for it and gets authenticated.
  • Tech support
  • Allow clients to login to their own systems
  • Install updates, programs etc.
It's the only cost-effective remote support solution at this time with its current feature set

Evaluating Splashtop and Competitors

  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
It has to be a no-brainer to use. If I have to fight with it to use it then it's no good to me or to my customers.
I'm not sure that I would. I'm still with Splashtop after 10+ years.