Splashtop Remote Access for IT Support organizations
March 05, 2024
Splashtop Remote Access for IT Support organizations
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Desktop
Overall Satisfaction with Splashtop
My company uses Splashtop SOS for remote support of our customers. We also use Splashtop Streamer for remote desktop access to our own office workstations when working off-site.
- Automatic download of Splashtop SOS remote access installer from website (sos.splashtop.com). This greatly simplifies directions to clients on getting started with remote support sessions.
- Splashtop SOS is an "on-demand" (aka portable) application, which does not require permanent installation on the target workstation. This reduces its footprint on the target workstation and reassures clients that there is no permanent back-door into their systems.
- Splashtop (both SOS and Streamer) provide the same features as competing products from other vendors, but at a fraction of the price.
- Enable viewing/display of the cursor (mouse) movements on the target workstation when using Splashtop SOS.
- For an extremely reasonable cost, it allows us to provide remote support with one-time customers, because the number of installs and uses of Splashtop SOS on target workstations is unlimited.
Splashtop SOS (remote support) and Splashtop Streamer (remote access) are on par with competing products from other vendors.
A quick and simple explanation of the difference (use cases) between Splashtop SOS and Splashtop Streaming was all we required to immediately start using those products.
Yes - Splashtop replaced TeamViewer within our company. The biggest factor in this switch was annual cost.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes