Splashtop review
Modules Used
- Remote Support
Overall Satisfaction with Splashtop
Splashtop Business Access Legacy - 3 Users with 2 SOS w/ Mobile addon to support our customers directly. We use Splashtop Remote Support Plus - 250 Computers that we resell to customers who want to remote their work computers as well as us remoting in
- Remote access
- easy
- frequent updates
- Top 10 wanted improvements... add this page to your website and ask users to be involved.... Page could also show the improvements coming
- Improvements are often for the bigger packages... little guys like me don't get new stuff
- Plenty of room on the toolbar.... would be nice to see all the monitors up there (I have customers with 4 now) and when something opens the icon for that screen flashes
- reselling Splashtop Remote Support Plus make me $2500/yr
Great
easy move from LogMeIn
Yes - LogMeIn wanted $4000/yr to remote 800 PC's
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Using Splashtop
1 - IT
1 - Owner
- IT support
- remote
- don't know
Evaluating Splashtop and Competitors
- Ease of Use
easy
Splashtop Implementation
- Implemented in-house
Change management was minimal - none
- had to change over from LogMeIn on 800 PCs
Splashtop Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
no... dont need it
Yes - minor bug... don't know if it was fixed
When I have an issue I call and it gets resolved on the spot
Using Splashtop
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- remote
- toggling between 4 screens