Overall Satisfaction with SAP SuccessFactors Learning
We are currently using SuccessFactors for Recruiting Management and Marketing, with other implementations well under way. It has been rolled out to the entire organization for both corporate and field. It has been a huge success allowing our managers to quickly hire their candidates and get them working. We are a 24/7 operation and allowing our managers to handle these tasks allow for less overhead at the corporate level.
- SuccessFactors is constantly updating and improving their system, there is a huge community that is actually listened to. If the product doesn't do what you want today, it most likely will in the near future.
- SuccessFactors is simple, users do not need a huge manual to navigate, it is intuitive and user friendly.
- Streamlined, being able to do HR transactions at the touch of a mouse and having the system work for you is a huge advantage.
- Down time, although this has drastically improved in the last 6 months. SuccessFactors is still a cloud service, and when the cloud goes down, everyone goes down.
- Inconsistent feel. SuccessFactors was built on acquistions of other successful products. In some cases the different modules still feel like their old roots. Some items do not intermingle and that is a huge disconnect.
- Teachings and How To. In both companies I have worked for with SuccessFactors, it seems that after Go Live there is a lot of learning left to do. I feel that there should be more formal training offered on the various products, and many more resources available.
- Overall my experience with SuccessFactors ROI has been good, in many cases we are updating old outdated systems where any change is an improvement. I have noticed the biggest ROI when it comes to customer service and administrative duties. The systems are easier to use which allows the employees to figure things out on their own without the need to call an admin. If an admin is needed, there is normally a simple quick solution to get the employee up and running. On that same note however, if the solution goes beyond what you can do yourself and you need to get SuccessFactors involved, turn around time can be painful especially for quick solutions.
I have not been involved with the selection process which has led to Success Factors
When discussing with your SuccessFactors sales teams or your implementation partner, make sure you outline your entire process. I would even record the conversations. I have had experience with implementation partners, where they promise the product can do one thing, only to find out differently later in the process. I doubt any of this is intentional, but when someone doesn't know your business, it is easy for things to fall through the cracks.