Talkdesk is the best

Talkdesk has been amazing for our Support Team and being able to transfer calls across different departments. The reporting aspect has been crucial for our Support Team so we can ensure that there enough specialists on the phones. We used a different product when I first started working at this company and when we made the switch to Talkdesk, it was an absolute game-changer. The integrations they have makes our team's workflow way more efficient. I would recommend this product to anyone and everyone!

Talkdesk allows us to keep track of what specialists are available or on a call. We are able to keep track of and maintain phone coverage using Talkdesk reporting. We are able to click on the status and see how long the specialist has been in that status. We wouldn't be able to keep our phone coverage up without it!

Another feature we like is being able to go back and listen to previous phone calls. This helps when a specialist isn't able to remember every detail of their phone conversation with the client and we need to backtrack.