Talkdesk is the best
August 04, 2020
Talkdesk is the best

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by the majority of the departments at our company daily.
Pros
- Reporting is awesome.
- Super user-friendly.
- Easy to set up on your computer.
Cons
- The update process to the call bar could use some updating.
- It has made it easier for our departments to communicate with each other and our clients.
- MiCloud Connect (formerly ShoreTel)
We used ShoreTel when I first started working there. It didn't have nearly as many of the features Talkdesk has. Our new hires are now able to shadow phone calls at their desk rather than having to run over to another specialist's desk to listen to their call. We also have access to way more reporting. ShoreTel didn't have a call bar like Talkdesk does, so it made things a lot harder than they should have been.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Comments
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