Talkdesk is at its best
November 10, 2021
Talkdesk is at its best
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use it for call monitoring and managing the queue. We also use this to manage the tasks of the people under our organization. We also use this to send emails, answer chats, and further communicate with our customers that require assistance with any of their inquiries and concerns. We also use this to see challenges and opportunities.
- Queue monitoring.
- Skill setting.
- Productivity reports.
- Data analysis.
- Handle time per interaction.
- Detailed report on volume.
- Dependability due to downtimes.
- Review challenges.
- Generate resolution for any queue related concerns.
- Able to identify any possible issues in the future.
We always conduct business reviews. This is where we always use Talkdesk as a data collection body for analysis and root causes. We also use this tool to monitor performance while interacting with the customer. This helps us identify highlighted points and lowlights for improvement and for us to set standard procedures for everyone.
Finesse is a tool that we use before we integrated Talkdesk. If there is one thing that we can say about this tool, that is the simplicity of it. It is simple yet it lacks all the things that Talkdesk has provided us. Data extraction is hard which made it hard for us to review what was done correctly and what needs to be improved. Talkdesk made it easy for us to do these. Very user friendly.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes