TeamViewer
January 16, 2024
TeamViewer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer to manage about 350 computers remotely. It allows me to support people more easily. It has allowed me to respond to users faster than I have before. I can address an issue as soon as a ticket comes in. I do not need to worry about tracking computers down, and I can support our users from anywhere.
- Performance is good.
- Easy for techs to use.
- Has good built in tools.
- Needs better support.
- Needs a better way to deal with duplicate machines.
- It should be easier to add machines to an organization.
- Improved ticket times.
- Improved feedback from users.
- Better management of servers for techs.
- Support anywhere.
For us, we started seeing benefits soon after implementation. We saw the benefit in management and ticket times. It allowed us to work more tickets faster because we did not have to be as mobile.
For us we picked TeamViewer because we all have used it in the past. We knew the product was good. We all liked it. It was a product we all trusted. Past experience tends to speak well when it comes to different hardware and software. It is a program that was easy for us to deploy and manage.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
I did take part in the implementation. We used SCCM to push the software out to our machines. It did go pretty well. The thing that I didn't like was having to create the settings file. We had a few minor issues with that part. But overall, the installation went smoothly. We had to install the software on a few machines manually, but other than that, no major complaints.
No, we have not started using any of those features at this time. We are looking into implementation 2fa. We are just moving slowly with the process.