Good experience and a useful tool to have
December 01, 2020
Good experience and a useful tool to have
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used by Customer Success department specifically (other depts don't have access to it). We use Totango to keep track on everything that is happening with our customers and their accounts.
- Integrated information from many sources.
- Uniform method for assessing accounts health.
- Playbooks for standardizing processes.
- More natural/rich support for hierarchy of orgs - it's not clear which activities should be completed at which level.
- Sometimes the page is slow to load, especially initially. One reason could be the fact Totango is making connections to 3rd party browser monitoring tools.
- Better support for reports authoring.
- Better customer retention.
- Less churn due to lack of attention.
- increasing lifetime value for existing customers.
I was not responsible for selecting Totango to support our department.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes