Overall Satisfaction with Trello
Trello is used by our Product, Engineering, and CS Teams. It allows us to collaborate on small and medium-size projects, tackle engineering work, and report and resolve bugs. Its Kanban layout is ideal for the engineering side, but also in CS, as it allows us to clearly document an issue, add attachments and all necessary data, and then hand it off between lists and/or boards.
- It is great for moving small tasks and allowing people to keep track of them even after handing it off to another person or team.
- It supports a lot of different development project management styles with point systems and other functionality.
- The backgrounds and other customizations keep things light and fun.
- It is not as good at managing large and especially long-term projects.
- It doesn't allow you to produce whole documents and collaborate on them.
- It doesn't have a built-in calendar function.
- Trello has definitely made our engineering and product teams more efficient.
- Trello has allowed us to be more productive in triage situations during a crisis.
- The base product is free, and you can get a lot out of Trello before needing to upgrade to a paid account.
Trello has a convenient pricing structure that allows teams of different sizes to find a plan that will work for their needs. Podio has phone and chat support, which makes it easier to get answers quickly, especially when the issue/question is outside the norm. I think Trello has a more intuitive UI, making it easier to create your tasks/content and move it between teams.