Item: Trello
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

This is being used in our company to track client implementations and also to track our product roadmap. While we have several boards for each department, we allow any user to be able to have access to it. This has led us to be more collaborative and increased transparency across the company.

Pros and Cons

Task organization
Timeline tracking

Lots of manual set up
Clunky integrations

Return on Investment

Increased organization
More busy work

Alternatives Considered

monday.com

monday.com has some really good basic templates and offers more unique use cases. I think their platform is probably the better one but is more expensive. monday.com is more work to add task details to, which makes it more work in many cases. Trello is more basic but more user-friendly.

Support Rating

Since the platform is fairly basic there really is no need to contact customer support because your imagination is your main limitation. In the couple of experiences I had with their support team, they seemed to answer quickly and be friendly, but my experience is fairly limited. No negative experiences so far!

Key Insights

Do you think Trello delivers good value for the price?

Yes

Are you happy with Trello's feature set?

Yes

Did Trello live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Trello go as expected?

Yes

Would you buy Trello again?

Yes

Other Software Used

Slack, Join.me, Microsoft Teams

Likelihood to Recommend

I have really enjoyed the Trello platform and its ability to help us track timelines and priorities. Our current use cases are to track client implementations, department-wide projects, and product roadmaps. It works great for product roadmaps and one-off projects, but it often is a lot of work for repeated processes like implementations.

Solid Project Management Solution

Overall Satisfaction with Trello