Item: TriNet
Rating: 7
Author: susan whitaker

Support Rating

TriNet service team is generally very responsive, but they are limited in how much they can actually do by TriNet's other back-office teams (IT, ACA, risk) that own these products and processes. Additionally, many times we ask for information and are told how to find it ourselves. A better service delivery would be to provide the information along with instructions for future self-service. When we ask for a report, we generally need it right away and because of the lack of consolidated reporting, we have to do everything 5x (for our 5 commonly owned companies.) Lastly, TriNet touts its strength as a compliance partner, but I have found that TriNet likes to blast out an email on a topic and point you to your service team, who then generally has no idea how to answer specific questions or provides a cut and paste answer.

Use Cases and Deployment Scope

TriNet is used across the organization. Its purpose for our organization is employee onboarding, payroll, time and attendance, and 401k.

Pros and Cons

Service team relationship

No consolidation of data/reporting for commonly owned companies
Lack of customization
System is not intuitive, employees have difficulty navigating and finding what they need
The time and attendance solution has always been poor

Return on Investment

Access to compliance information
ACA measurement & stablity
401k

Alternatives Considered

Oasis

Evaluation was done 4 years ago. TriNet was a significant improvement over Oasis in terms of technology, self-service, and service team responsiveness. Benefit options were improved from Oasis options and costs were initially better.

Likelihood to Recommend

TriNet seems to perform well for small-mid sized companies with less sophisticated HR needs.

TriNet is not well suited for companies with a large hourly workforce that does not have easy access to technology. TriNet does not perform well for larger companies that require more customization. There is no ability to consolidate data/reporting for commonly owned companies.

Prior to [our] medical carve out, TriNet solution was a better fit for our needs. Now that we are on outside medical plans, TriNet's system does not fit our needs. Additionally, there are other systems on the market that have a better user interface, better onboarding processes, and allow commonly owned companies to consolidate reporting.

You asked, I answered

Modules Used

Overall Satisfaction with TriNet