Promises not kept!
February 26, 2020

Promises not kept!

Teresa Bowmar | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is used by our organization. Previously we managed our payroll, HR, and health benefits in-house. Health insurance rates were so high for a small company we moved to TriNet because their rates even with the admin fee were 30% less then we were paying.

Pros

  • Melissa, our Human Capital Partner is as helpful as possible.
  • Generally TriNet is run very poorly, their response time is slow at best.
  • We carved out workers comp insurance because TriNet's rates were much higher then ours.

Cons

  • The biggest disappointment is the rates on our health insurance compared to my husband's company. My husband's company is also with TriNet, in the same town, about the same size, our demo graphs may be older, however, he is 8 years older then I and his company pay half as much for a better plan (Kaiser HMO1 vs Kaiser HMO3). It's not right no matter how TriNet tries to explain it away.
  • Tiffany, our Client Success Partner is particularly useless, as was her predecessor. TriNet will mess up benefit deductions and take 4 months to correct them. The annual CA Labor and IWC posters we need in Spanish, every year it's a battle we still do not have 2020 correct posters.
  • Our health insurance is no longer a savings. I received a quote TriNet would not match; therefore it would be more efficient to go back to performing HR, payroll, and insurance on our own. Come next Jan 1st this is likely what we will do.
For me personally it's is fine, I use the computer daily, I can manipulate spreadsheets. However, my accountant just spent 1.5 days printing W-2s for each of our assemblers because if you sign up for medical benefits you are automatically signed into electronic W-2s.
  • I thought my accountant would not spend as much time on payroll and HR once we transitioned, however now she spends a lot of time following up on things.
  • We still have to update our handbook, TriNet's is very generic.
  • Most of our employee's view TriNet as a necessary evil.
We received a quote from Paychex - after we transitioned to TriNet. Their health plans were not comparable, and reviews were poor.
If a company is not set up to perform payroll and HR they may consider TriNet. TriNet is very disorganized and costly so a small company starting out would benefit. A manual assembly manufacturer, with a staff of Spanish speakers who are not computer savvy, get the short end of the stick.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
2
Pay calculation
8
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
7
Reimbursement management
2
Approval workflow
Not Rated
Balance details
7
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
7
View job history
3
View company policy documentation
5
Employee recognition
7
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Hi Teresa, we are sorry to hear about your issues. We have escalated your concerns internally. Thank you for your time and feedback.

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