Promises not kept!
February 26, 2020
Promises not kept!
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
TriNet is used by our organization. Previously we managed our payroll, HR, and health benefits in-house. Health insurance rates were so high for a small company we moved to TriNet because their rates even with the admin fee were 30% less then we were paying.
- Melissa, our Human Capital Partner is as helpful as possible.
- Generally TriNet is run very poorly, their response time is slow at best.
- We carved out workers comp insurance because TriNet's rates were much higher then ours.
- The biggest disappointment is the rates on our health insurance compared to my husband's company. My husband's company is also with TriNet, in the same town, about the same size, our demo graphs may be older, however, he is 8 years older then I and his company pay half as much for a better plan (Kaiser HMO1 vs Kaiser HMO3). It's not right no matter how TriNet tries to explain it away.
- Tiffany, our Client Success Partner is particularly useless, as was her predecessor. TriNet will mess up benefit deductions and take 4 months to correct them. The annual CA Labor and IWC posters we need in Spanish, every year it's a battle we still do not have 2020 correct posters.
- Our health insurance is no longer a savings. I received a quote TriNet would not match; therefore it would be more efficient to go back to performing HR, payroll, and insurance on our own. Come next Jan 1st this is likely what we will do.
- I thought my accountant would not spend as much time on payroll and HR once we transitioned, however now she spends a lot of time following up on things.
- We still have to update our handbook, TriNet's is very generic.
- Most of our employee's view TriNet as a necessary evil.
We received a quote from Paychex - after we transitioned to TriNet. Their health plans were not comparable, and reviews were poor.