UltiPro is the Ultimate experience for both Employers and Employees!
Updated July 03, 2017
UltiPro is the Ultimate experience for both Employers and Employees!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We implemented UltiPRO on the 1st payroll of 3rd quarter 2015. We are currently using the Payroll, Time Management and the HR modules, however we have purchased the full package and plan to implement the Open Enrollment in early 2016 and the Performance Module in 2016. We have only 3 employees within the HR/Payroll department so we are limited as to what we can implement at a time to make sure that everything is working/set-up correctly. The whole company has access to the system, and the employee experience has been great. The employees have access at any time to submit time-off request, view their information and update personal data as needed.
Pros
- The employee experience with UltiPro is fantastic. Less data entry for the HR department and employees have access to their information at all times.
- The payroll module is very smooth - payroll on our prior system took over 2 days to process, we now can process payroll for around 500 employee's in about 6 hours. The process is well documented and runs effortlessly.
- Customer service is the best in the business. I have worked with many payroll systems for more years that I want to admit and UltiPro has the best customer service that I have ever experienced.
Cons
- Setting up new domains for employment taxes is not available for the user to update. This should be a collaborative effort.
- Checks/Direct Deposit notices are printed in a certain format - we don't have room on the checks to provide more detailed information to our employees - they need to log onto the system to see all of their benefits/deductions.
UKG Pro Feature Ratings
Using UltiPro
300 - Employees and Administration - for self service and processing for Payroll and HR.
3 - COO, HR Manager and HR/Payroll Administrator- combined HR/Payroll experience of 50+ years.
- HR Data Base
- Time Management
- Payroll
- Payroll processing is easy and effective to use.
- Business Intelligence reports allows us to get prompt and accurate data.
- The ease of use of UltiPro makes it a system that is so user friendly - it encourages learning more about the system to get more than expected,
- Implementation of all the modules with bring our company into the future with less stress and more accuracy!
Evaluating UltiPro and Competitors
Yes - ADP - very poor customer service, sales force never contacted us after we originally purchased it in 2013. So we were on ADP only 2 years and found it very lacking.
- Product Features
- Product Usability
- Product Reputation
Product usability was probably the most important factor - ease of use is and still is very important.
I wouldn't change the process at all.
UltiPro Implementation
Yes - We initiated the HR, Time Management and Payroll modules in July 2015. I was the only member of the implementation team for the company so it was a bit stressful. I don't recommend it! The implementation team was great and helped with this transition probably more than most teams as it was such a big project.
Next phases of implementation will be taken on in 2016.
Next phases of implementation will be taken on in 2016.
Change management was a small part of the implementation and was well-handled - Had lots of difficulty with former HR/Payroll system - getting them to assist with reporting requirements and such. Finally escalated the requests - then got results.
- Former HR/Payroll System responses
- Getting the audits completed timely - this was because I was the only employee working on the implementation with the UltiPro team (they did great).
- Implemented in-house
UltiPro Training
- Online training
- In-person training
- Self-taught
Configuring UltiPro
UltiPro Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - I reported a bug during W-2 processing more than 5 years ago - the team worked night and day to fix this issue - and gave me continuous updates as to their progress. As I was the first customer to process the W-2's it was fixed for me as well as all the other customers in the quick and timely manner.
Again, I reported a bug during W-2 processing more than 5 years ago - the team worked night and day to fix this issue - and gave me continuous updates as to their progress. As I was the first customer to process the W-2's it was fixed for me as well as all the other customers in the quick and timely manner. The manner in the follow-up with fantastic as I knew they would contact me with updates which was priceless!
Using UltiPro
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Data entry is step by step to get the information into the system - walks you through everything
- Payroll Processing is easy and the steps are very clear to complete an accurate and complete payroll
- None that I have found, and I have been on the system for over 8 years.
Yes - This works well for the individual to view and change information
Comments
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