UltiPro: all show and no substance or support
February 11, 2020
UltiPro: all show and no substance or support
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
UltiPro is our HRIS for our entire company. We use this system for payroll, benefits, recruiting, onboarding, performance management, reporting, and employee record keeping- all parts of HR and Recruiting.
- It looks clean to employees.
- If you want to pay to customize, it has that capability, but make sure you have a huge budget.
- I don't even know where to start- I think the reporting is the most lacking for how much they brag about it. It's great if you want to pay for an expert to create reports using truly the most confusing reporting setup I've ever seen. Unless you are a programmer specifically trained in UlitPro, it's impossible
- I truly think they don't care about customers that don't want to pay them extra to customize everything. Everything has an extra cost, even things that should be needed by any HR department in the US.
- Consolidating HR administration under a single solution
We did do this, but their reporting limitations heavily affect how helpful this actually is.
- Namely and ADP Enterprise eTIME
Namely is terrible-it couldn't manage payroll at all but its HR side and reporting are actually better than UltiPro. We switched from them because of all the errors. ADP I think would have been the better choice, but we chose the devil we knew because everyone had experience with UltiPro. I was hoping it would have improved.
One time they gave me free jewelery during the sales process.