Overall Satisfaction with WebPT
WebPT is currently our documentation system for my cash-based Physical Therapy company. The documenting section is very easy to learn. They make it easy to customize evaluation templates and add or subtract things for each individual patient. I stopped using the home exercise program because I was having difficulty finding the exercises I wanted. The customer service is very helpful and easy to get ahold of, and in my experience, they have been able to resolve any issues quickly.
- Customize evaluation form.
- Easy to learn system.
- Customer service.
- Ability to customize from the home exercise program.
- Easier searching for exercises.
- Maybe adding an email customer service option for non urgent questions.
- I have not looked into how WebPT could possibly increase business.
It is helpful that WebPT has multiple questionnaires in the system for patients to complete in their notes. These help the Therapist see if and make sure it is completed at evaluation appointments.
Because of the dynamics of my clinic, I'm not sure WebPT has much impact on patient experience.
It made more sense financially for my small clinic when we were just starting up. Through that time, they continue to be reliable and have great customer service. I have not experienced any connectivity issues like I had previously using Clinicient. We will continue to use this program for these reasons.
Do you think WebPT delivers good value for the price?
Yes
Are you happy with WebPT's feature set?
Yes
Did WebPT live up to sales and marketing promises?
Yes
Did implementation of WebPT go as expected?
Yes
Would you buy WebPT again?
Yes
Using WebPT
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Evaluation templates and being able to customize your templates
- Web PT pulls forward information to the following daily note.
- Scheduling is very easy.
- Initially it takes a little time to make your own custom templates
- The Exercise program is difficult to find what you want if you don't know the exact name.
Yes - Mobile interface works just as well as the website.