Item: Acquia DAM (Widen)
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use Acquia DAM (Widen) as a cloud library through which we feed our online platforms with material and visuals in real-time. The solution allows us to feed all channels with the most updated material fast because we don't need to update each platform separately. It also allows the company to have one, online library to quickly track material and download them.

Pros and Cons

Online links that open in browser
Easy bundling in online platforms
Friendly user experience

The search of items on the cloud is not too advanced. We need to type the exact name of the asset in search and still receive too many results.
The upload of one asset can be too time consuming and some fields are duplicated without clear purpose.
The user experience in smaller screens.

Return on Investment

ROI in human resources and time
Optimed asset recovery and update for lifecycle management
Cross functional asset sharing for streamlined launches

Support Rating

I haven't personally used the Acquia DAM (Widen) support as we have internal specialists on this. However, my colleagues indicated in the past that it is easy to contact and get support.

DAM System Solution

Acquia DAM (Widen) is saving us a lot of time updating online material as we only need to cater for one place to renew the content. This helps us keep the online platforms externally and internally up to date anytime. Also, when there is people movement internally in the organization, Acquia DAM (Widen) serves as a trustworthy library to retrieve existing assets. Finally, it allows us to externally share assets without the need to develop new pages or save the material in internal location that externals cannot access.

Other Software Used

Analytic Partners, Azure AI (Cortana), Microsoft 365

Alternatives Considered

Canto

No other similar solutions tried in our company. But I made an online research and found out that Canto is a great digital asset management system for sharing files with external parties, that is extremely important to us.

Key Insights

Do you think Acquia DAM (Widen) delivers good value for the price?

Not sure

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

Yes

Did implementation of Acquia DAM (Widen) go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia DAM (Widen) again?

Likelihood to Recommend

It works when trying to upload one asset on multiple platforms so we dont need to upload or later update separately. It doesn't work so good with the search functionality and the group uploads of assets can be too much time consuming.

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Nathan Holmes
(Vendor Representative) commented a year ago
Thank you for your review and feedback. We’re sorry to hear you’ve had a negative experience with our search functionality. This summer, we’re launching a redesigned search UI that includes relevance sort, enhanced filtering, and performance improvements on the back end for faster and higher-quality search results. If you're interested in discussing your search experience further with our product team, you can submit a feature request directly to them via our online community. This helps our product team understand your use case and can work on a resolution as it fits in our product roadmap or for future roadmap planning. We strive to provide the best DAM experience possible and feedback like yours shapes the solutions that we deliver. Thank you again, and we look forward to continuing to work with you as we evolve our product.

A good yet complex DAM software for asset configuration and customization

Overall Satisfaction with Acquia DAM (Widen)