It's the Wrike answer!
December 29, 2022

It's the Wrike answer!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

We use Wrike as a PM software. It replaced our in house built application. I am an admin user who uses and supports other users. I was not involved with the business decision on how Wrike addressed our business problems.

Pros

  • Their support team is very responsive/helpful
  • The product is easy to use/navigate
  • Have an extensive knowledge base/community for questions

Cons

  • Having a better out office setup for users who are on vacation/OOO
  • Being able to use more custom fields for anaylze reports
  • Having the ability to show a custom field in a description and in the custom field for forms
  • Being able to copy a page created in forms vs having to create a new page with the same info as the prior page
  • Having an option with forms to make be able to loop - be more dynamic
  • ROI has not been shared down to my level
  • I feel it has done a good job as being a PM software for our uers.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

It has done well as a PM software for our users to track their work/projects. Dashboards have been helpful to track tasks/projects. Using resource management add on has helped balance workload. Being able to create custom workflow statuses has given better visibility to where a project is at.

Forms would be one instance where it may be less suited. Forms don't seem to be as moldable. Unable to use custom fields in certain instances. Reporting on forms is limited.

Wrike Feature Ratings

Project Management
6.5
Task Management
8
Resource Management
8
Gantt Charts
7
Scheduling
8
Workflow Automation
6
Team Collaboration
8
Support for Agile Methodology
7
Support for Waterfall Methodology
Not Rated
Document Management
6
Email integration
4
Mobile Access
4
Timesheet Tracking
5
Professional Services Automation
7.0
Project & financial reporting
7

Wrike Implementation

  • Implemented in-house
Change management was a big part of the implementation and was well-handled
  • User Setup - access, views
  • Admin configurations

Wrike Support

We purchased the white glove support from Wrike. Whenever we have a question, they are always responsive via email, chat or phone. If they can't fix it right a way, they provide timely progress updates.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes. I wasn't involved with that decision.
Yes - Yes, they did a good job to listen to my issue and get it resolved.
When we first got Wrike, I experienced a dashboard issue with tasks not loading. They walked me thru some ways to see if the dashboard could load. Had me check to see if other dashboards were loading. Come to find out, I didn't have this dashboard set up correctly. They were very helpful and supportive in the process of ensuring I got my dashboard working and functioning as I wanted it.

Comments

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