Item: Xactly Incent®
Rating: 5
Author: Nancy James

Overall Satisfaction

Use Cases and Deployment Scope

Sales Commissions for 40 sales staff.

Pros and Cons

Pros

Setting up sales plans for 2014 was not difficult
Importing is easy
Calculating has not taken more than 30 minutes

Cons

Sales Commission Report is not useable; long, difficult to read, cannot print it out
When you correct a deal of an employee (manage deals), it defaults back to the beginning of employees. You have to start over and find the correct employee to correct remainder of deal.
Duplications of deals from importing; do not know why - only one deal in salesforce
To determine the payout schedule of a deal is not part of sales commission report; must combine several pieces of information to get a monthly report

Return on Investment

We use Salesforce for our leads and Apttus for purchase orders. We do not use Xactly for anything but sales commissions

Alternatives Considered

I did not chose Xactly and do not know how it stacks up against other products

The worst part is the complaints from sales staff. They cannot read and use their sales commission report. They are always asking questions and do not understand what they have been paid. I do lots of manual entries to get the system to work for us.

Likelihood to Recommend

1. Reports for sales staff
2. Commission accrual
3. Is onsite consulting available for our company?
4. Where is support located? Is it 24/7?

Comments

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Xactly is only average